• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 2367
  • Last Modified:

"Could Not Read Calendar"

I have a user on our network (SBS 2008 using exchange mailboxes) that cannot read shared calendars.  We are using Outlook 2010 and each one in the office has shared their calendars with one another using the "Share Calendar" function and choosing the email list from Global Address.  Everyone else is fine and can view calendars, but this one particular user cannot, most of the time.  Sometimes if he closes all other calendars, opens a shared calendar by itself, then opens other calendars it might work.  It's very inconsistent and I can not find a rhyme or reason to it.  I have ran a scanpst, I have created a new user in Outlook, I've re-created the .ost file and I've restored "View" settings to no avail.  Anyone have any answers?  
Windows 7 64 bit
Office 2010 32 bit
0
Randy Cole
Asked:
Randy Cole
  • 7
  • 4
  • 2
  • +3
1 Solution
 
apache09Commented:

UNless you have a type'o there

64 bit OS, requires 64 bit Office 2010
0
 
DavidT543Commented:
Correction to apache09 - Microsoft recommend running 32bit Office - even on 64bit OS
http://technet.microsoft.com/en-us/library/ee681792.aspx
0
 
DavidT543Commented:
How are they choosing the calendar to view - and what error do they get?
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
Randy ColeDigital Marketing, Marketing Director, Market Manager, IT DirectorAuthor Commented:
Yes DavidT543, you are correct.  I did my research before installing Office and Microsoft DOES recommend 32 bit, no matter the OS.  Each calendar is shared by clicking on the calendar, choosing SHARE CALENDAR in the ribbon, and that sends an email with a "Join Calendar" link.  This makes you a REVIEWER of the calendar (I have also given full permission as well, but that didn't work).  But, when he tries to view a "Shared" calendar he get's the error message pop-up box "Could not read calendar" and then any calendar he might have open goes blank.  He then has to uncheck the shared calendar, then make sure he has one of his other calendars checked while he unchecks his main calendar, then rechecks it to open and the information populates again.  I know, sounds crazy, but sometimes we can't even repeat the error.  It may work, it may not, it might let him open 2 or 3 shared calendars, and it may not.  It's very crazy.  I've Googled this problem and read a lot of scenarios and tried the things mentioned on both of my posts.  I'm out of ideas.  As far as any add-ins for Outlook, he does use GTD (Getting Things Done), but when I created a new profile, I didn't use that add-in and I was still having the same problem.
0
 
DavidT543Commented:
Is this a hosted exchange or an in-house exchange. (I see you have tagged SBS 2008 so prob not hosted!)

It sounds like it could be a connection problem though if it is intermittent. (ie connection to exchange)

If he is working in cached mode (offline/online) on his mailbox, and then has to connect to Exchange to view others calendars, that could be an issue.

Is he on a laptop which might have been set up for out of office working? Is connection spuriously set to Outlook anywhere rather than direct connection? VPN issues?
0
 
Randy ColeDigital Marketing, Marketing Director, Market Manager, IT DirectorAuthor Commented:
We host our email by third-party and then pop into Exchange so no, we do not host ourselves.  He does work in cached mode, but the profile set up for him is solely set up on exchange, so he has to be connected all the time when in office.  So are you saying he should be set up with cached mode turned off?  He is on a desktop and his connection is just direct with no other issues anywhere else.  No VPN issues either.  He views Excel documents pinned to RECENTS from our SharePoint site and he gets online with no problems.  His Outlook works fine also everywhere else except for this Calendar issue.
0
 
Randy ColeDigital Marketing, Marketing Director, Market Manager, IT DirectorAuthor Commented:
sorry, correction.  we DO host exchange server in-house
0
 
DavidT543Commented:
sorry - I'm out of ideas too then.
0
 
Randy ColeDigital Marketing, Marketing Director, Market Manager, IT DirectorAuthor Commented:
no problem, thanks for the attention!
0
 
Randy ColeDigital Marketing, Marketing Director, Market Manager, IT DirectorAuthor Commented:
UPDATE!!!!    I loaded this persons mailbox onto my computer and i get the same result after choosing a couple calendars, "Could Not Read Calendar" and then I have to close them out and reopen the main one.  This tells me it's something to do with the settings or an issue with his mailbox on the server.  Would that be right?
0
 
Randy ColeDigital Marketing, Marketing Director, Market Manager, IT DirectorAuthor Commented:
Seemed to be an issue with this particular mailbox.  We have deleted the mailbox and started fresh and the issue doesn't seem to be there any longer.
0
 
Randy ColeDigital Marketing, Marketing Director, Market Manager, IT DirectorAuthor Commented:
Couldn't get a good answer for what needed to be done, so we just started over with the mailbox.
0
 
datatechdcCommented:
i am having the exact same issue.

if i delete the mailbox i will have to restore the data. i am backing up with windows server backup. how can i restore the mailbox using windows server backup?
0
 
Andy432Commented:
I have the same issue, its seems like a drastic solution but worth it to keep this user quiet...

is there no other known solution?
0
 
apache09Commented:
Datatechdc and Andy432

This question/solution is now Resolved

If you are having the same or similar issue as above

It may be worth it to Raise Your own questions as Experts will no longer be monitoring the thread

In your question refference this PAQ Call (Copy and Paste URL)

Cheers
Apache09
0
 
JRome225Commented:
Export the ost to pst then rebuild and import.
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

  • 7
  • 4
  • 2
  • +3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now