Missing E-Mails

Posted on 2011-10-12
Medium Priority
Last Modified: 2012-06-21
I am trying to assist a new company who have managed to delete emails from the Microsoft 365 Outlook Client.

They advised me that they were moving folders around in Outlook 2007. Whilst it was copying they think they cancelled it.  

However when I remote in and check it looks like they have 10 sub folders of the inbox, and under them a number of sub folders.

They are missing any emails from the sub folders from a date present day to 4 months ago.   Any emails older than 4 months are there?

I've checked the online 365 portal and there inthe same state as the outlook 2007 client.

I have looked everywhere there are no rough pst files, no folders within folders there are some ost files but we can't access them can we?

As part of the 365 is there a backup or anything I'm missing.

I can now put in a backup routine but that's the gate and the hourse.

The emails are extremely important.
Question by:Bransby-IT
  • 3
  • 2

Expert Comment

ID: 36960090
Microsoft Exchange Online enables you to restore items that have been deleted from any email folder, including the Deleted Items folder, in case you accidentally delete an important item.

These items are kept in a Recoverable Items folder for 14 days before being permanently removed. You can recover these items on the client machine by using the "Recover Deleted Items" feature in Outlook Web App or Outlook.

Administrators can use single item recovery to protect against accidental or malicious deletion of e-mail messages. Click the link below for more information:



Author Comment

ID: 36961817
Sorry I am not ofay with 365 - It mentions the  Exchange Control Panel, when the users set this up would they of put a username or password for this.

How do I get into the exchange control panel

Expert Comment

ID: 36962963
Yes, whoever set up Exchange Online must log into Microsoft Online Services with their Microsoft Online Services ID.

Accepted Solution

atsvirginia earned 2000 total points
ID: 36963062
To get into the Office 365 admin portal, click the link below:


Author Closing Comment

ID: 37068858
Thanks Sorted

Featured Post

Keep up with what's happening at Experts Exchange!

Sign up to receive Decoded, a new monthly digest with product updates, feature release info, continuing education opportunities, and more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how to import an Outlook PST file to Office 365 using a third party product to avoid Microsoft's Azure command line tool, saving you time.
A walk-through example of how to obtain and apply new DID phone numbers to your cloud PBX enabled users that are configured in Office 365. Whether you have 1, 10 or 100+ users in your tenant, it's quite easy to get them phone-enabled and making/rece…
This lesson covers basic error handling code in Microsoft Excel using VBA. This is the first lesson in a 3-part series that uses code to loop through an Excel spreadsheet in VBA and then fix errors, taking advantage of error handling code. This l…
In this video I am going to show you how to back up and restore Office 365 mailboxes using CodeTwo Backup for Office 365. Learn more about the tool used in this video here: http://www.codetwo.com/backup-for-office-365/ (http://www.codetwo.com/ba…

807 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question