Why Word 2010 won't save keyboard shortcut for symbol?

I have MS Office Word 2010 in which one of the users want to use keyboard shotcut ALT + CTRL + \ for "section symbol"

I'm adding it to list of symbols:
 While adding
Then I can use it in my document, but when I turn off word and open it again my shortcut is lost and I need to repeat the assignment.

Why word lose this shortcut every time its started?

Best Regards
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Sasha KranjacConnect With a Mentor Commented:
I didn't want to cause any confusion and I apologize for not expressing myself correctly.
Normal.dotm is the default template and it can contain macros, but it doesn't have to.
My point is that for some reason, something is preventing to save shortcut in the template that Word is using when creating new documents.
Normal.dot still exists and Word will use it if it can't find normal.dotm. To force Word to do that, rename Normal.dotm to something else (make backup, for example Normal-DOTM.old) and open Word then try to create a shortcut and see if it works.
Default template paths:
in Vista/Windows 7 - C:\Users\user name\AppData\Roaming\Microsoft\Templates
in XP - C:\Documents and Settings\user name\Application Data\Microsoft\Templates
Sasha KranjacCommented:
I see that you are saving the shortcut in Normal.dotm which is Macro-enabled template. If you open Word and create new, blank document, it is created based on Normal.dot template which is "Macro-free" template. I don't know which options will show your pull-down menu in your system, but under Save changes in: menu try to save in Normal.dot template.
Try creating new Word file based on Normal.dotm to see if Word is correctly saving the shortcut.
File - New - My templates is the path, and choose Normal.dotm.

Hope it helps.
SasaK - I don't think that's quite right - in Word2007 and later your normal template is called Normal.dotm by defualt.  Normal.dot is just the pre-2007 format file - it can have macros.

I think it's more likely that after you make this change you need to save the Normal.dotm to ensure your changes persist.  You should get a prompt asking whether you want to save changes to the normal template - make sure you answer 'Yes' to this.
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Sorry - should have said you get that prompt when you close Word - so after you make your change to shortcuts, close word and answer 'Yes' to the prompt.
f_o_o_k_yAuthor Commented:
I don't have any question when I'm closing word.

But it's strange that on another computer it's saving the changes.
andrewssd3Connect With a Mentor Commented:
I suppose it's possible your normal.dotm is read-ony, or you don't have access to change it - have you checked that?  The other possibility is to copy over the normal.dotm from the other computer to yours and that should bring over the saved changes from there.  The normal.dotm will be in your <application data>\Microsoft\Templates file.  Where application data lives depends on your operating system.  If XP it will be C:\Documents and settings\<username>\Application data\, for Windows 7 it's under C:\Users\.... (haven't got a Win7 system here to check)
Sasha KranjacCommented:
andrewssd3 - You are right about Word 2007 but I was referring to Word 2010 and to the attached picture because the question was about Word 2010. I had the same problem and resolved it like I explained before.
f_o_o_k_yAuthor Commented:
Thank you.
That was one of the plugins changing the default template.
After I disabled it, everything is back to normal :)

Best Regards
Sasha KranjacCommented:
Thank you. I'm glad that you resolved your issue.

Best regards,
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