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  • Status: Solved
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OWA Cannot login after logging out

We have a stand alone 2003 Exchnage server thats open for OWA over SSL. I jhave configured the server but we have a problem that If users click the logoff button they get a "page cannot be displayed error" or "The connection was reset error". The only way to correct this for them is to restart IIS and they can login again... I have looked all over the web for a solution and found nothing. I have checked the SSL cert and all seems to be ok. We are using a self cert. At times the OWA does drop offline but retarting IIS does sort this out. The server has the latest updates installed and exchange has been service packed. Would it benifit me to update IIS to version 7 as its currently on 6b or would I hit more problems?
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BenthamLtd
Asked:
BenthamLtd
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1 Solution
 
BenthamLtdAuthor Commented:
Update to that... It would seem that my initial diagnosis was wrong... It seems that once the service is restarted it runns ok for about a minute and then stops logging preople in or out?
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BenthamLtdAuthor Commented:
Maybe  a DaveX.dll problem?
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Ahmed786Commented:
Don't need to upgrade your IIS, just reset the OWA Virtual directories in IIS.

Please follow below Microsoft URL to accomplish above task and hopefully your issue will resolve.

http://support.microsoft.com/kb/883380 ( you can use any one method out of 3 as mentioned in the article), use first method it is simple.

After doinf all that try to check if it works or not , later on you can also go through its permissions as attached here.
Checking-the-security-permission.doc
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BenthamLtdAuthor Commented:
We have done this and we get the same problem. It works for a very short period after IIS has been restarted but then stops again?
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Ahmed786Commented:
Have u deleted and recreated OWA virtual directories in IIS ?
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BenthamLtdAuthor Commented:
Yes. We have even looked at the configuration on our old Exchange server to make sure all settings are the same as the new one. Still no joy. Any other ideas?
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Ahmed786Commented:
1. Try to reboot IIS / the server.
2. Did you install any windows update? if yes then try to remove the patches .
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BenthamLtdAuthor Commented:
IIS/server has been retarted many times. No updates installed since it was working last.
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Ahmed786Commented:
Other option you can do is try to remove the certificate and readd it again.

You can remove the cert from IIS then un-install CS from Add/Remove
Programs.

Go to default web site - directory security and
click Server certificate. then using the wizard, choose "Remove the
current certificate"


Then finally you can use below MSExchange article on SSL Enabling OWA 2003 using your own Certificate Authority

http://www.msexchange.org/tutorials/SSL_Enabling_OWA_2003.html
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BenthamLtdAuthor Commented:
We seem to have solved it by re applying the Exchange 2003 service pack 2. Installed that again restarted IIS and all exchange services and it has been running ok for about an hour... We will keep an eye on it for the rest of the day but hopefully thats seen the back of it , for now al least!
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BenthamLtdAuthor Commented:
Solved ourself.
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