Print Spooler Services freezes applications in Windows 7

Posted on 2011-10-13
Last Modified: 2012-05-12

Basically, when a users logs in to windows 7 and open any application, the computer freezes. If you restart your computer a few times then it works fine. The network printers were pushed through the group policy and it was taking ages for users to login. So, we removed the policy and added the printers manually. Ever since, the users login time reduced but the print spooler service is causing the problem. When you click on Devices and Printer, the load bar keeps on moving but nothing happens, you can't see the printers. If you delete the printer connections from registry and restart your computer then it works fine. We re-add the printers and it works fine until we restart the computer. So, on restart the same problem to occur again.

Any suggestions? Is there is windows update causing this issue?

Question by:IT_Chipperfield
    LVL 30

    Expert Comment

    Put the computer in clean boot mode and then check.

    Clean boot process

    Start-type - msconfig- click on startup tab- click disable all...then click services tab- put a check on hide all microsoft services ...and then click disable ok and then restart the computer in normal mode.

    Can also try running this fixit.

    LVL 66

    Assisted Solution

    I would start over with the printer connections/drivers...... This is my standard process for this...

    Remove all physical printers.

    Once the printer(s) is deleted, go to start>, and type CMD (Right Click, and "Run As Administrator"

    net stop spooler
    net start spooler

    Click Start, and type "Print Management">Print Servers>Local>Drivers>Rt Click a driver and select "Remove Driver Package", and remove them all.....

    Note: If this is Anything lower than Windows 7 Professional, use the below command instead of Print Management, as it is not included in lower versions.....

    Hit Winkey+R, and paste the following.....

    printui /s /t2

    It will bring up the classic Drivers tab, familiar with XP. You can remove Drivers from there, after the printers are gone....

    Then try and reinstall the network/local printers....

    Author Comment

    Ded9 - Your solution didn't work for me.

    johnb6767: I cannot delete the driver package from the print management. I get the following error:

    Failed to remove driver DRIVER_NAME. The specified printer driver is currently in use.
    Failed to remove package prnhp001.inf. Driver package is in use.

    I have tried to run Print Management as admin but still didn't work. Any suggestions?

    LVL 30

    Expert Comment

    User account might be corrupted try new user account.

    LVL 66

    Expert Comment

    "Failed to remove driver DRIVER_NAME. The specified printer driver is currently in use.
    Failed to remove package prnhp001.inf. Driver package is in use"

    Did you delete the printers, then stop/restart the spooler first? If not, the error you got is expected.....

    Accepted Solution

    Isolating printers drivers from print spooler service has resolved the problem. We can do it from the Print Management by right clicking on the printer drivers and selecting isolate from there.

    Author Closing Comment

    It solved my problem.

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