motherboard bad

Posted on 2011-10-13
Last Modified: 2012-05-12
been trying to hjelp a friend who gave me his compaq presario desktop which he purchased aboiut 10 months ago.  Problem is when i turn it on, the fan runs for about a minute then nothing goes on.  I dont hear the post process where usually a beep would sound when system is booting up.  My question is how to diagnose if this is due to motherboard being bad?  If so, what is best way to purchase another motherboard.  Does it have to be specific to this model compaq?  I assume i could also order at HP site correct? Thanks.
Question by:dankyle67
    LVL 4

    Expert Comment

    if he purchased it 10 months ago they it should still be on warranty.

    Process to call HP support to sent it for repairs.
    LVL 4

    Accepted Solution

    We usually plug the board it into another power supply first.

    10 months old? It should still be under warranty right?

    Author Comment

    I agree that the warranty option would be the best thing to do but people are really strange sometimes.  I am already doing the work of troubleshooting and working on this for them but when i went to store to send it out they said original owner must be the one to so it and so i told them this and till this point they havent made any effort to bring it in and probably soon warranty might expire.  I actually see that the cpu fan starts up and then turns off.  Is it possible it just needs a new fan?  If the power supply is green when i plug into outlet, does that necessarily mean it is working or might it also be power supply? Just trying to isolate which component is the problem since sending it out at this point might never happen and would like to fix this since it is a nice pc.
    LVL 4

    Assisted Solution

    You dont have to retun it to the store.

    Call HP support, they will just ask for laptop serial and send UPS to pick up the laptop for you and where you want.

    Cannot be easier.

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