CJ27
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Outlook 2010 junk email folder is in the wrong place?
I have a user running outlook 2010 and the junk email folder is in the wrong place. It's showing up under Journal instead of in the default location. Is there a way to move it back to the proper location? and how did this get moved? I've seen it once before but can't remember how I fixed it. I have tried dragging it to another location and that does not work.
JohnGrunwell
Is this an exchange account in outlook?
ASKER
Yes, it's an exchange account.
Does it show up like that in OWA? if not remove the account from outlook and add it back again. see if this fixes the problem
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I do not see it in OWA anywhere. I do not really want to delete the account unless I have to because the user has a cache file that self populates all emails when they are typed in and I'm not sure how to retain that after deleting and reinstalling the account. I will try your fix Yobri.
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Yobri,
Is that the exact command? I'm confused, I close outlook, run this command from the command prompt and then re-open it?
John- Thanks for the info. I knew about the NK2 file in 2003/2007, but never could find out how to do this in 2010. Thanks!
Close Outlook. Go to Start > type in outlook /resetfolders in the Search textbox > Enter key on your keyboard. This should launch Outlook and the resetfolders operation should occur during the Outlook launch process.
ASKER
Yobri, that command launched outlook, but did not change the folder locations. I also verified that it does not appear in OWA either? Or at least I cannot find it. It's not in the right location in OWA if it's there at all. are there settings within OWA that can be modified? I"m not the exchange admin, but all accounts and mailboxes are created the same way and this on used to be in the correct place and has recently moved?
ASKER
Any other ideas?
Have you done an upgrade for 07 to 2010 or transfer using windows easy share lately?
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Figured out solution. Ran an tool I found on microsofts website. will give credit to all participants
For Historic and KNowledgebase reasons:
Can you provide the tool and or link to it.
Thanks
Can you provide the tool and or link to it.
Thanks