Where does Outlook store the messages in the inbox?

Outlook crashed then when I restarted it, many of my inbox items were no longer visible.   I thought the backup was working normally, however I cannot recover the missing e-mail messages.   Where is the file located that contains the Inbox?
DoctorK12008Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

vopCommented:
The messages are stored locally in a file called something like outlook.ost in:

drive:\Documents and Settings\<user>\Local Settings\Application Data\Microsoft\Outlook
or
drive:\Users\<user>\Local Settings\Application Data\Microsoft\Outlook

This file may have become corrupt. The remedy is to close Outlook and delete this file.  The next time Outlook is opened it will retireve all the relevant mail from the mail server.  If there were a large number of emails, it may take quite a while for all of the emails to re-appear.

0
Salah Eddine ELMRABETTechnical Lead Manager (Owner)Commented:
Hi,

Outlook store the PST file by default on the following path:

C:\Documents and Settings\Administrateur\Local Settings\Application Data\Microsoft\Outlook\

you said that Outlook crashed and you restarted it, did you get ant error message saying that the personal folder need to be recovered or checked or some things like that?

you can check errors and repaire the PST file using the following programs :

C:\Program Files\Microsoft Office\Office12\SCANPST.EXE

Regards.

Salah
0
youngrmyCommented:
Open Control Panel, Go to mail, and create a new user profile, Once the new profile is working , go back to control, mail and remove the old profile. If the user has Personal folders on the system do a search for *.PST  the local pst file are stored here:
 C:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft\Outlook

C:\Users\%username%\AppData\Local\Microsoft\Outlook for windows 7 and Vista
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

DoctorK12008Author Commented:
Sorry, I forgot to mention that this is Windows 7, not XP,so can you please give me the path?
0
Salah Eddine ELMRABETTechnical Lead Manager (Owner)Commented:
Hi,

Could you please specify if you are using Exchange or Pop3 configuration, also the problem occuring on online inbox (personal folder at the server side .ost file) or local inbox (personal folder locally .pst file)?

For pst file make a scan using SCANPST.EXE and for ost file using SCANOST.EXE all in the microsoft installation folder

As youngrmy said for windows 7 the path is C:\Users\%username%\AppData\Local\Microsoft\Outlook (replace %username% by your account)

Regards
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
DoctorK12008Author Commented:
I am using POP3.   The problem is in the local inbox.   There is no .ost file on my hard drive, so I cannot delete it.   Is there some way to force Outlook to go to the server and download all the recent e-mails?
0
DoctorK12008Author Commented:
I have a backup of Outlook on a SanDisk Cruzer USB stick.   It contains a program called Dmailer Sync, which I use to back up all my Outlook data once a week.   I tried to use it to restore the data, but it just seems to copy the existing Outlook data on my hard drive to another folder.
0
DoctorK12008Author Commented:
I ran SCANPST.EXE and it corrected the file, so I was able to retrieve my files.   Thank you.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.