[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 595
  • Last Modified:

Memory Leak in IE8 and 9

I noticed that refreshing a webpage may cause significant memory leaks in Internet Explorer 8 and 9. I was able to replicate this issue on google.com. Everytime www.google.com is refreshed, the memory usage for iexplore.exe spikes and does not go down.  

I have already applied SP1 for Windows 7 and Office 2010, as well as all the important and critical hot fixes. I tested this on the 32-bit and 64-bit version of Windows 7, and the memory leaks still occur when doing the refreshes. What other ideas can be tried to control or completely eliminate this issue?

Additionally, sites with refeshing content, such as MSN.com also causes IE9 and IE8 to have slow memory leaks when the browser is left idle on this webpage over a long period of time. I would like to know what causes this and what can be done to remedy this issue as well.

0
DLBIT
Asked:
DLBIT
  • 7
  • 6
  • 2
  • +2
1 Solution
 
johnb6767Commented:
Are you seeing this across the board on multiple machines?
0
 
mc10Commented:
Try using a different browser (Firefox, Chrome, etc.) or a different machine, and see if you can replicate your results. It's possible that's it's just an issue with your computer. In addition, clear your cache entirely, and see if that helps.
0
 
ded9Commented:
If you have google toolbar or any other toolbar installed then uninstall it ...reboot computer and then check.

Memory leaks are caused by addons ...launch internet explorer in no addon mode and check



Ded9
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
DLBITAuthor Commented:
This happens across multiple machines. The refresh  issue does not happen on Chrome for our machines. We intend to use Internet Explorer as our default browser and don't have plans to change. I disabled all add-ons and it did not make a difference for the refresh issue.
0
 
johnb6767Commented:
Are you running and Java Apps?  JREs up to date?
0
 
ded9Commented:
Put the computer in clean boot mode and then check in IE

Clean boot process

Start-type - msconfig- click on startup tab- click disable all...then click services tab- put a check on hide all microsoft services ...and then click disable all....click ok and then restart the computer in normal mode.

If everything works fine in clean boot then enable five startup items and services at a time to find the faulty software.




Ded9
0
 
DLBITAuthor Commented:
Internet Explorer does not work when these things are all disabled after rebooting. I get an error "Internet Explorer cannot display the webpage."
0
 
DLBITAuthor Commented:
I take back my previous response because I forgot to hide all microsoft services. After performing the steps from Ded9, the memory leak refresh issue for ie9 still remains. I will try the same steps for my other test PC running ie8.
0
 
DLBITAuthor Commented:
Performed steps again from Ded9. Memory leaks still happen in IE8 as well when refreshing google.com.
0
 
ded9Commented:
Check in safe mode with networking.



Ded9
0
 
DLBITAuthor Commented:
During safe mode with networking., IE8 and IE9 both leak memory when you refresh google.com.
0
 
ded9Commented:
If you set DNS in tcp/ip setting then set it to automatically obtain dns...reboot and check.



Ded9
0
 
DLBITAuthor Commented:
I checked and It has been set to automatically obtain dns.
0
 
ded9Commented:
User account might be corrupted...try new user account.



Ded9
0
 
DLBITAuthor Commented:
I already tried a new user account.
0
 
ded9Commented:
The only option i can suggest is clean install of windows 7.



Ded9
0
 
LeeTutorretiredCommented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

  • 7
  • 6
  • 2
  • +2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now