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Media player will not play WMV file

Posted on 2011-10-13
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Last Modified: 2012-05-12
Hello,

I have a funky issue. I can't open a WMV file link through IE 7. I can right click and download it and play it in Windows Media Player. When I click the link directly it opens the player but just sits there frozen. The CPU spike to around 50% and I have to force close.

Some info:

Windows Media Player 10
IE 7
Tried player v11 with no luck.
Windows XP SP3.


Before all the suggestions start coming in about upgrading the OS / IE and so on this is inside an enviroment where that is not an option. Other devices with the same setup work just fine.

Thank you!
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Question by:Waffle008
6 Comments
 
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Expert Comment

by:playboyhitman
ID: 36963774
Its actually the flash player causing the problem. You don't need to upgrde the OS or IE, just check and install the Adobe Flash player.
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Expert Comment

by:afthab
ID: 36963812
HI,

* Are you able to run all other vodeo formats ? example videos from youtube,metacafe etc ?
* Did you try with any other browser ?
* Do you have enogh memory with your machine and also check you have configured proper paging file size.

helpful links

http://support.microsoft.com/mats/video_freezes_or_crashes/en-us
http://answers.microsoft.com/en-us/ie/forum/ie8-windows_other/computer-freezes-while-i-play-youtube-videos-or-an/543f7eb7-23bf-41ee-a5cb-bad2f30befa7

AtB
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Author Comment

by:Waffle008
ID: 36964648
The video is not flash nor is it inbeded into the site. It starts WMP once I click the link (externally out of the browser). Does not play the video wich is in WMV format.

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LVL 39

Expert Comment

by:BillDL
ID: 36972410
Does it do the same when you use the Windows Media Player > File menu > Open URL > and paste in the direct and full URL to the *.WMV file?

Can you actually access any of the menu options in Windows Media Player while it is "frozen"?

If so, open the File menu > Properties and see if shows the "Location" as the full URL to the *.WMV file.  Take a look also at the Audio Codec and Video Codec details.  They should all be populated if the video has started buffering.

Do you actually see the content buffering in the (don't quite know what to call it) "Status Bar" of Media Player with the >>>> type animation, or doesn't it get that far?

In the Windows Media Player Tools > Options dialog > "Performance" tab, do you have the Connection Speed set to "Detect" and the Network Buffering set to "Default"?
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Accepted Solution

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Waffle008 earned 0 total points
ID: 37054436
Figured out the issue. The player utilizes IE for connection. Go to IE options, connections tab, lan settings and enable auto detect.
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Author Closing Comment

by:Waffle008
ID: 37081726
Little research goes a long way.
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