• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 408
  • Last Modified:

AutoArchive missing from Outlook 2007

Have an issue with a handful of users where the AutoArchive option is missing on Outlook 2007. Initially I suspected a corrupt menu or corrupt install.  So I reset the menus, that didn't help, so I uninstalled and reinstalled, no luck.  Logged in as a different user and AutoArchive is back. Suspected corrupt Windows profile.  Rebuilt profile of affected user, still no AutoArchive.
Checked for KB2412171, not installed.  Moved user account to the OU that the non affected account was in to eliminate some GPO issue, waited about 45 mins, deleted mail profile, did a gpudate /force, rebooted.  Ran RSOP to make sure GPO from new OU had been applied and still no AutoArchive.  Check HKCU\software\microsoft\office\12.0\Outlook\preference...no registry keys that would disable the feature.  Completely at a loss at this point.
0
RexnordL2
Asked:
RexnordL2
  • 4
  • 2
1 Solution
 
John HurstBusiness Consultant (Owner)Commented:
There was an update from Microsoft (KB2412171) that removed the Auto Archive option. That update needed to be uninstalled. That was a while back and I though perhaps new updates had fixed this but I do not know. For further information, please see:

http://www.howto-outlook.com/faq/archivenotworking.htm

.... Thinkpads_User
0
 
RexnordL2Author Commented:
I've checked for that KB and confirmed it is not installed.
0
 
John HurstBusiness Consultant (Owner)Commented:
I have read through again all that you have done plus you say that KB2412171 is not installed. Further you say: Not all users.

Try running a mailbox repair for one affected user and put that user on a different machine if you can (even temporarily). See if the issue is operating system related.  .... Thinkpads_User
0
Veeam and MySQL: How to Perform Backup & Recovery

MySQL and the MariaDB variant are among the most used databases in Linux environments, and many critical applications support their data on them. Watch this recorded webinar to find out how Veeam Backup & Replication allows you to get consistent backups of MySQL databases.

 
RexnordL2Author Commented:
Had user log in on another machine and the autoarchive option is available. Ran the repair on the mailbox on the affected machine, still no autoarchive on the affected machine.  I think I may try installing the bad update and then uninstall it, just to see if that makes any difference.
0
 
RexnordL2Author Commented:
Found that it was another update that caused the same issue, KB2509470.
Removed this update and the AutoArchive function was restored.
0
 
RexnordL2Author Commented:
we found the solution on our own.
0

Featured Post

Veeam and MySQL: How to Perform Backup & Recovery

MySQL and the MariaDB variant are among the most used databases in Linux environments, and many critical applications support their data on them. Watch this recorded webinar to find out how Veeam Backup & Replication allows you to get consistent backups of MySQL databases.

  • 4
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now