Spam and spyware

Posted on 2011-10-13
Last Modified: 2012-05-12
Hi I recently have this pop out window coming out of nowhere how can I remove this spyware
Question by:speedtofly
    LVL 6

    Accepted Solution

    LVL 6

    Assisted Solution

    PS, run malware bytes in safe mode after you update the definitions
    LVL 27

    Assisted Solution


    My choice would be to first download Malwarebytes(MBAM) from here, then run in normal mode  where Malware are most active, and it's what MBAM has been designed for:

    Initially a "Quick scan" is all that is needed.
    Tutorial, if required:

    If the popup is still present, try running TDSSKiller:

    Download the file and extract it into a folder
    Execute the file TDSSKiller.exe.
    Wait for the scan and disinfection process to be over.
    Close all programs and press “Y” key to restart your computer.

    More detail TDSSKiller tutorial:
    LVL 27

    Assisted Solution

    @ speedtofly  ...You should find this article by younghv very helpful.  There is more information on Safe or Normal mode operation under sub-heading "Safe Mode scans":

    If you are unable to run MBAM, download and run Rkill first.
    Do not boot after running Rkill, then run MBAM.

    Rkill is a small, freeware and portable tool designed to terminate active malware processes allowing you to use other removal tools:

    An alternative to Rkill is Rogue-Killer:

    @ CanusRufus    Running MBAM is a good idea, but Malware has redeveloped so quickly over past months, and different methods are now required to combat it  :)
    LVL 27

    Assisted Solution

    If you are not already running the free, Microsoft Security Essentials(MSE), you may find this link helpful.  It could also resolve the problem:

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