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Spam and spyware

Posted on 2011-10-13
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Last Modified: 2012-05-12
Hi I recently have this pop out window coming out of nowhere how can I remove this spyware
pop-out.jpg
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Question by:speedtofly
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CanusRufus earned 800 total points
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by:CanusRufus
CanusRufus earned 800 total points
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PS, run malware bytes in safe mode after you update the definitions
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by:Jonvee
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My choice would be to first download Malwarebytes(MBAM) from here, then run in normal mode  where Malware are most active, and it's what MBAM has been designed for:
http://www.malwarebytes.org/products/malwarebytes_free

Initially a "Quick scan" is all that is needed.
Tutorial, if required:
http://www.bleepingcomputer.com/forums/lofiversion/index.php/t169669.html

If the popup is still present, try running TDSSKiller:
http://support.kaspersky.com/downloads/utils/tdsskiller.zip

Download the file TDSSKiller.zip and extract it into a folder
Execute the file TDSSKiller.exe.
Wait for the scan and disinfection process to be over.
Close all programs and press “Y” key to restart your computer.

More detail TDSSKiller tutorial:
http://support.kaspersky.com/viruses/solutions?qid=208280684
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by:Jonvee
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@ speedtofly  ...You should find this article by younghv very helpful.  There is more information on Safe or Normal mode operation under sub-heading "Safe Mode scans":
http://www.experts-exchange.com/Software/Internet_Email/Anti_Spyware/A_6650-Malware-Fighting-Best-Practices.html

If you are unable to run MBAM, download and run Rkill first.
Do not boot after running Rkill, then run MBAM.

Rkill is a small, freeware and portable tool designed to terminate active malware processes allowing you to use other removal tools:
http://www.technibble.com/rkill-repair-tool-of-the-week/
http://www.bleepingcomputer.com/forums/topic308364.html

An alternative to Rkill is Rogue-Killer:
http://www.experts-exchange.com/Virus_and_Spyware/Anti-Virus/A_4922-Rogue-Killer-What-a-great-name.html

@ CanusRufus    Running MBAM is a good idea, but Malware has redeveloped so quickly over past months, and different methods are now required to combat it  :)
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by:Jonvee
Jonvee earned 1200 total points
ID: 36967049
If you are not already running the free, Microsoft Security Essentials(MSE), you may find this link helpful.  It could also resolve the problem:
http://www.microsoft.com/en-us/security_essentials/default.aspx?mkt=en-us&WT.mc_id=SMCPSC_ENUS_TEXT_DNLD
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