Officejet 4500 G510g prints fine from printer, but blanks from XP SP0
Posted on 2011-10-13
An Officejet 4500 G510g prints fine from printer panel, but prints blank pages from XP SP0, on a Dell Dimension 4550, connected to the printer with a USB cable. (There's no router so we cant use an ethernet cable.)
I tried to install SP1 and SP2 and spent so much time on it I gave up. I was hoping for a quick workaround for this printer issue.
The installer program for HP Officejet 4500 G510g requires SP1 for XP Pro, so I was unable to run the driver installer program. However I did install the drivers (using the folders created by the installer program) manually through Device Manager. So now in Device Manager I see this:
IEEE 1284.4 compatible printers
-- officejet 4500 G510g-m (Dot4PRINT)
-- officejet 4500 G510g-m (Dot4PRT)
IEEE 1284.4 devices
-- officejet 4500 G510g-m (DOT4)
-- officejet 4500 G510g-m
And those devices all have working drivers.
And when I print reports from the printer's panel, it prints fine in color and black and white. However, any pages printed from the computer are spit out immediately as blank.
FYI I've restarted both computer and printer, and cleaned the printheads, and used the HP cleanup utility, and tried diff usb cables.
I noticed that my little usb flash drive is not recognized by the XP pro computer after a reboot until I reboot the computer.
I tried different USB ports, no help.
I tried stopping the print spooler service and restarting but it didn't help.
NOTE - I saw stuff on google about Data Execution Prevention, but in XP Pro SP0 the menu does not exist. i.e. I cannot do this:
"Go to the "Advanced" tab, and under the performance section , click the "Settings" button. Next, go to the "data execution prevention" tab and make sure the option for "windows programs and services only" button is selected."
Did I miss anything? Is it just that XP Pro SP1 required for the printers, as well as being required for the software installer?