Link to home
Start Free TrialLog in
Avatar of ihotdesk
ihotdeskFlag for United Kingdom of Great Britain and Northern Ireland

asked on

MS Excel 2007 Crashes when opening.csv files

Hi Guys
Im troubleshooting an excel issue, the user is unable to open .csv files, excel just pops up a send error report and then offers to recover the document but only recovers a blank spreadsheet.

Any ideas?
SOLUTION
Avatar of Jacobfw
Jacobfw
Flag of Canada image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of ihotdesk

ASKER

Yes it is a local file, I copied the file to my computer via the RDP session and it opened fine, but I have Excel 2010 which could be the difference?
Size is not a factor, it happens with any .csv file.
Thanks for the reply.
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Did try that as well but it changes the format, does not display the information as it should.
And the user wants it to work as it did last week...
ASKER CERTIFIED SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
This was a new add in that was installed so it had to be the issue, removed it and it solved the issue