We are running a terminal server (2008 R2) with several thin client devices. The set-up is nothing special, and there is no unusal GPO's or user settings. Internet Explorer 9 is installed, and fully patched, as are all of the typical add-ons (Flash, Java, etc).
We have ONE user out of 30 that has lost her "Favorites" functionality from the browser. Clicking any favorite link (in the browser - important!) does absolutely nothing. Clicking any link on the Favorites Toolbar also does absolutely nothing. However, (double) clicking any link directly from her Favorites folder (stored/redirected to the Server, like all users folders for all users on the system) opens IE 9 and the link as expected. Additionally, typing any URL in the address bar works just fine. It is just the Favorites drop down list/Favorites toolbar that are not working.
The users settings/IE 9 have been reset, and we have even reinstalled IE 9 on the server, all with no improvement for this user. Permissions on her Favorites folder are no different than any other user. Copying her Favorites to another profile works normally. It is only this single user who cannot use Favorites directly from the browser.
All the registry settings for Shell Folder are correct and have been "reset" a couple of times to make sure no typos occurred. We are at our wits end, and needless to say the user is not very happy! Short of creating a new user profile for this user, does anyone have any suggestions?