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Konica Minolta bizhub C353 scan to email issue

Posted on 2011-10-14
Medium Priority
Last Modified: 2012-05-12

I am trying to setup a Konica Minolta bizhub C353 to scan to email. All settings (exchange 2007 too) is configured for that function. The issue is when I try to scan to email, I receive that message: 'From address is not set. Unable to transmit. Please specify the from address'. I check all the settings of the machine, and could not find any option for that from address.

Can you please advise how to fix that issue?

Thank you
Question by:goliveuk
  • 2
LVL 21

Accepted Solution

Hendrik Wiese earned 1000 total points
ID: 36967944

Author Comment

ID: 36968288
All options set according to the manual, still the same message

Assisted Solution

JillofallTradesMistressofNone earned 1000 total points
ID: 36971623
Go to the IP address of the Bizhub in a browser.  Login with the administrator option (default password 12345678).

Click the Network tab then click E-mail setting -> E-mail TX.  Enter the device email address on this page, which will appear as "From" to your users, then click Ok.  I have never been able to configure this from the copier, just from the web interface.  

Author Comment

ID: 36984952
All the steps in the manuals are completed. We forwarded the request to the company that installed the machine. Thanks for your help.

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