Upgrade from Outlook 2000 to Outlook 2010 on XP when Outlook 2000 stopped working
Posted on 2011-10-14
I have a Win XP Prof. (with SP-3 and all important updates applied) that has Outlook 2000. The whole office 2000 suite (Outlook 2000, Word 2000, Excel 2000) stopped working yesterday. When the user tries to open Outlook 2000 it opens to inbox then freezes and reports in Windows program has stopped responding etc.. Same issue trying to open Word, Excel.
I think the auto updates done 10/13 may have casued this issue (had a .NET update, etc.).
The user wants to move to Office 2010 with Outlook 2010 now instead of trying to get the very old Office 2000 working.
My question is:
Since the Outlook 2000 is not working, what is the best way to upgrade to Outlook 2010. I have the new Office 2010 Home and Bus. disks (with Outlook 2010)
The user uses Rackspace for Exhcange mailbox in Outlook but I am not familar with their Outlook setup etc...
I want to make sure the previous setup (mail folders, archive email, etc.) in Outlook 2000 is carried forward to Outlook 2010. I know Rackspace is an IMAP server with local .ost files etc..