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Two public folders showing empty when accessed by one specific user on one specific PC

Posted on 2011-10-14
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Last Modified: 2012-05-12
Have a single user who cannot view the items in two public folders - Exchange 2010, Outlook 2007.  SBS 2011 domain.  The problem only occurs when accessing two particular folders using Outlook on one particular laptop.  All other folders are fine.  

There is no error message, but the folders are empty.  Sometimes it seems the items briefly flash on the screen then disappear.

If he logs in to any other machine on the network it works fine.  If anyone else logs into his laptop, works fine.

He has Owner rights to the two folders.

We have tried recreating his Outlook profile, but this has not had any effect.

Some background...they have recently moved from SBS 2003 to SBS 2011.  As it's a fairly small network we did a rebuild instead of a migration.  Public folders were exported to a PST file from Outlook and reimported using the same method.

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Question by:devon-lad
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Expert Comment

by:Cris Hanna
ID: 36972206
what is the OS of the workstation that has the issue and is it joined to the domain?
If so, how was it joined?   Using the "http://connect" method or the standard method?
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Expert Comment

by:lucid8
ID: 36974487
1. have you tried logging the effected user into another machine to see if the issue follows the user vs the machine?

2. Do you have cache enabled?  if so try turning is off
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Author Comment

by:devon-lad
ID: 36978001
CrisHanna - Windows 7 joined to domain via http://connect

lucid8 -
1. see question
2. yes, will giv that a go though
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Expert Comment

by:lucid8
ID: 36980064
1. ok will be interesting to see if the cache on/off has an effect

2. Its also possible that it could be the users login / windows profile which is a bit more daunting to deal with but one way to validate this would be to change the users login name so that the next time he logged on to the machine it would create a whole new user profile.   I would first try turning off the cache though since that is less of a pain
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Accepted Solution

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devon-lad earned 0 total points
ID: 36984921
No, turning off the cache didn't fix it.

However, creating a new Outlook profile did.  Don't know why I didn't think of doing that before.
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Expert Comment

by:lucid8
ID: 36986515
Glad you got it resolved
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Author Closing Comment

by:devon-lad
ID: 37089724
Found the solution myself
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