Terminal Server Printer Mystery
Posted on 2011-10-14
Dr's Office 5 users using Thin clients
1 Server - Windows 2003 R2 Active Directory Domain Controller and Terminal Server.
2 HP LJ P3005N Printers, 1 has the optional 3rd tray
This configuration has been running with this configuration for about 6 years now without any issues....until now. The Front desk has the HPLJ printer with the 3rd Tray installed. They use all three trays. Tray 1 preprinted forms, Tray 2 different pre printed forms, Try 3 plain paper. On the server I've configured 3 "different" printers for the Front desk all using the same physical printer.
Front Desk - Tray1
Front Desk - Tray2
Front Desk - Tray3
The Other identical HPLJ P3005 is in with the Office Manager. I've configured two printers on the server for it
OfficeMgr - Tray1
OfficeMgr - Tray2
This has been huge in office efficiency. I've had to replace the fuser, rollers, etc. before and I simply take the printers and swap them, go into the Ports tab on the Printer Properties and change the ports for each printer. This way the Front Desk is never without a printer
Well the Front Desk printer finally took a dump and is not worth fixing (can buy new one cheaper). I took the office managers printer and moved up to Front Desk like I've done in the past, switched the ports and tested the printer. Everything worked.
The users called me first thing the next morning stating it doesn't matter which printer they select, everything comes out of Tray 1. Logged in and verified the Paper Source on each printer and it was set accordingly. If I print to each printer it works as expected, I'm a Domain Admin, but if a regular "User" tries, everything comes out Tray 1.
Completely baffled at what's going on when I've swapped these printers 2-3 times before with no issue.