Shift + Tab no longer works in Word

The bullet function of word isn't working properly. When I hit shift + tab, it doesn't remove the current bullet level, and tab doesn't move up a level. I don't know what could be wrong.
fieldb1Asked:
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BusyMamaConnect With a Mentor Commented:
I would try to reset the ribbon toolbar customizations.  It should be on the File menu --> Options --> Customize Ribbon.  "Reset all customizations" button should put the system back to its original state if it has been changed.

Also, I played around with this and noticed that mine is VERY finicky about where I place the cursor.  It HAS to be at the beginning of the word on the bullet, or have the text highlighted.  Pain.  I want it to be available when I have the cursor at the end of the line ... but no luck there.
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fieldb1Author Commented:
Thanks.
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