Reset Snap Appliance SnapServer 14000 password
Posted on 2011-10-14
I am the new IT person and inherited an old Snap Appliance SnapServer 14000. There is not documentation on it or passwords anywhere. I need to reset it so that I can get in and administer it. There are no files or anything we need from it so drastic measures are good for resetting this thing. I dont want to trash it because I believe it has good use as a backup unit.
I spoke with their tech support and they have no clue on it because it was out of support since 2009, so no help there.
I looked at the online docs and none of the default passwords work and I didnt see any hard reset anywhere or backdoor access.
The snap server manager application detects the unit and lets me try to login but we cannot ping it because it is on an old manual ip & subnet that is not on our network anymore.
Any help would be appreciated.