Reset Snap Appliance SnapServer 14000 password

Posted on 2011-10-14
Last Modified: 2014-07-28
I am the new IT person and inherited an old Snap Appliance SnapServer 14000.  There is not documentation on it or passwords anywhere.  I need to reset it so that I can get in and administer it.  There are no files or anything we need from it so drastic measures are good for resetting this thing. I dont want to trash it because I believe it has good use as a backup unit.

I spoke with their tech support and they have no clue on it because it was out of support since 2009, so no help there.  

I looked at the online docs and none of the default passwords work and I didnt see any hard reset anywhere or backdoor access.  

The snap server manager application detects the unit and lets me try to login but we cannot ping it because it is on an old manual ip & subnet that is not on our network anymore.

Any help would be appreciated.
Question by:janlani19
    LVL 3

    Accepted Solution

    1 Turn the Snap Server off (as described on page 7) and wait for all of the lights to turn off.
    2 Press and hold down the Reset button. While you are still pressing Reset, turn the Snap Server back on; wait until both the System and Disk lights start flashing in sync. (To press the Reset button, push a pencil point or similar object into the reset button.)
    3 Release the Reset button.
    4 To select the settings you want to clear and reset, briefly press the Reset button:
    Once to clear the server's IP address.
    Twice to clear the Administrator password.
    Three times to clear the server's network settings.
    Four times to clear all system settings.
    Five times to set into FLUP Mode (to broadcast upgrades using snapup32.exe)
    Six times to boot, but not mount hard disks (not possible on 1x00)
    5 Watch the Disk light and verify that the number of times it flashes corresponds to the number of times you pressed the Reset button. For example, if you pressed Reset three times to clear the network settings, the Disk light should flash three times repeatedly to confirm the reset. If the number of flashes exceeds the number you intended, repeat steps 4 and 5 of this procedure.
    6 When the light confirms the level of reset you intended, press and hold down the Reset button until both the System and Disk lights turn off, and then release the Reset button. The server then restarts, and resets the settings you cleared to the factory defaults.
    LVL 14

    Expert Comment


    Featured Post

    IT, Stop Being Called Into Every Meeting

    Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

    Join & Write a Comment

    this article is a guided solution for most of the common server issues in server hardware tasks we are facing in our routine job works. the topics in the following article covered are, 1) dell hardware raidlevel (Perc) 2) adding HDD 3) how t…
    Every server (virtual or physical) needs a console: and the console can be provided through hardware directly connected, software for remote connections, local connections, through a KVM, etc. This document explains the different types of consol…
    This tutorial will show how to configure a new Backup Exec 2012 server and move an existing database to that server with the use of the BEUtility. Install Backup Exec 2012 on the new server and apply all of the latest hotfixes and service packs. The…
    This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…

    755 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    24 Experts available now in Live!

    Get 1:1 Help Now