• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 250
  • Last Modified:

Connot get computer to coneect to the Internet

I have a laptop running XP SP3 OS on a HP Laptop. I can't get it to connect. I've tried several scanners (Avast, SuperAntiSpyware & Malwarebytes) which came up clean. The computer appears to know that it is connect to the network but it does not communicate with it.
Any suggestions, comments would be appreciated!

Elton Brown
Elton Brown
4 Solutions
Have you checked to see if your network settings are setup for DHCP?  Or is this a private network that requires a static IP address?

Which internet browser are you using and have you tried a different browser?

When was the last time you were able to access the Internet, what were the settings for your notebook PC, and has anything changed since then?
Could be a DNS issue.  Have you tried to flush the DNS?
Can you run "ipconfig /all" from the command prompt and post results here?
A Cyber Security RX to Protect Your Organization

Join us on December 13th for a webinar to learn how medical providers can defend against malware with a cyber security "Rx" that supports a healthy technology adoption plan for every healthcare organization.

When you say appear to connect, have you verified b y running a simple ping or traceroute to an internet site?
I would also check my proxy settings in Internet Explorer.  Often times, after removal of malware, it leave the proxy connection settings in place.  Open Internet Explorer, go to Tools, Internet Options, Connections, Lan Settings.  If there are any checks in the "Proxy Server" area, take them off and click ok on all open windows.  Now try your internet again.  If there were no check marks in the proxy server section, that wasn't your problem.
Elton BrownAuthor Commented:
OK what I have used to resolve the problem is some software called WinsockFix & LspFix utilities.
After running the programs and rebooting the laptop everything appears to be working just fine.

Thanking all of you for your suggestions!

Featured Post

 [eBook] Windows Nano Server

Download this FREE eBook and learn all you need to get started with Windows Nano Server, including deployment options, remote management
and troubleshooting tips and tricks

Tackle projects and never again get stuck behind a technical roadblock.
Join Now