• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 353
  • Last Modified:

internal email

I just migrated from exchange 2003 to 2010 all when well except for one user. There account mailbox migrated without and error. The problem is they can send email internally and externally but cannot receive email from internal sources. they can receive messages from external sources but not internal. Out of all the users this is the only one that has this problem. need help..
0
bmic
Asked:
bmic
1 Solution
 
cain1kCommented:
Well for starters I would make sure when trying to send them mail you are clicking on the TO button and selecting their name from the address book along with actually downloading the address book.  I know when we went from Exchange 2000 to Exchange 2007 we had the issue that in everyones outlook they had contacts saved so when they typed an alias it responds back that it can't send it so they had to delete the autosaved and go to the TO and rebuild that autocontact.
0
 
bmicAuthor Commented:
Everyone else has no problem sending and receiving both internal and external. I have rebuilt the account, check permission, trying sending using the address book and typing it in from scratch.i've check outlook properties and still can't resolve this issue....
0
 
paulcCommented:
For a single user I'd make sure their account is set to cache mode which is the default in 2010.  Make sure the users outlook is synced with the mail box and then delete the users mail box and recreate it.  The exchange mailbox will sync with outlook when they reconnect.
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
bmicAuthor Commented:
Thank but I done all that and still no internal email to that user below is the error the sender receives hope this helps

Diagnostic information for administrators:

Generating server: SDSD-EXCHANGE.stdavid.org

IMCEAEX-_O=FIRST+20ORGANIZATION_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FYDIBOHF23SPDLT+29_CN=RECIPIENTS_CN=Vickie+20Bradfordfdf@mail.stdavid.org
#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##

Original message headers:

Received: from SDSD-EXCHANGE.stdavid.org ([fe80::f8dc:b7ab:c4a1:e5b0]) by
 SDSD-Exchange.stdavid.org ([fe80::f8dc:b7ab:c4a1:e5b0%11]) with mapi id
 14.01.0339.001; Fri, 14 Oct 2011 18:12:39 -0700
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From: Mike Wilson <mwilson@mail.stdavid.org>
To: Vickie Bradford <vbradford@mail.stdavid.org>
Subject: test
Thread-Topic: test
Thread-Index: AcyK14bCSBSd9MNsS1WtVMgCUBV/bw==
Date: Fri, 14 Oct 2011 18:12:38 -0700
Message-ID: <191304A217792A46A72CDD538202EA8802DE6A@SDSD-Exchange.stdavid.org>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator: <191304A217792A46A72CDD538202EA8802DE6A@SDSD-Exchange.stdavid.org>
MIME-Version: 1.0
X-Originating-IP: [10.0.3.89]

0
 
apache09Commented:
OPen their Account in Active Directory
Go to Exchange General Tab
Delivery Restrictions
make sure that they are set to receive from Everyone
0
 
bmicAuthor Commented:
Thanks for all the responses i figured out the problem and here is the solution.
1. Fof each user that is having a problem getting a email to the user go in and delete their outlook cache file
2. Got to the exchange server (2010) and make sure that you update or change the up date time in the properties.
3. changing the time makes the offline address book recreate it self. The default time is about 1am everyday. you can change that so it does it right away.
4. Go to the user desktop and open outlook (make make sure that you have already deleted the outlook cache file (outlook.nk2)).  below is info to put in explore to fine file.
5. If it is outlook 2007, next to the send/receive click the arrow and the click update address book. If 2010 click the send receive tab then click arrow next to send/receive Group then download address book.
6 after these steps complete close out look and reopen, user should now be able to send a email to  the user...

Put this in address bar of explore to fine nk2 file:    %APPDATA%\Microsoft\Outlook
0
 
bmicAuthor Commented:
After researching some more on the internet was able to resolve issue myself. So i posted the results to help someone else that my have the same issue...
0

Featured Post

Transaction-level recovery for Oracle database

Veeam Explore for Oracle delivers low RTOs and RPOs with agentless transaction log backup and transaction-level recovery of Oracle databases. You can restore the database to a precise point in time, even to a specific transaction.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now