internal email

Posted on 2011-10-14
Last Modified: 2012-05-12
I just migrated from exchange 2003 to 2010 all when well except for one user. There account mailbox migrated without and error. The problem is they can send email internally and externally but cannot receive email from internal sources. they can receive messages from external sources but not internal. Out of all the users this is the only one that has this problem. need help..
Question by:bmic

    Expert Comment

    Well for starters I would make sure when trying to send them mail you are clicking on the TO button and selecting their name from the address book along with actually downloading the address book.  I know when we went from Exchange 2000 to Exchange 2007 we had the issue that in everyones outlook they had contacts saved so when they typed an alias it responds back that it can't send it so they had to delete the autosaved and go to the TO and rebuild that autocontact.

    Author Comment

    Everyone else has no problem sending and receiving both internal and external. I have rebuilt the account, check permission, trying sending using the address book and typing it in from scratch.i've check outlook properties and still can't resolve this issue....
    LVL 4

    Expert Comment

    For a single user I'd make sure their account is set to cache mode which is the default in 2010.  Make sure the users outlook is synced with the mail box and then delete the users mail box and recreate it.  The exchange mailbox will sync with outlook when they reconnect.

    Author Comment

    Thank but I done all that and still no internal email to that user below is the error the sender receives hope this helps

    Diagnostic information for administrators:

    Generating server:
    #550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##

    Original message headers:

    Received: from ([fe80::f8dc:b7ab:c4a1:e5b0]) by ([fe80::f8dc:b7ab:c4a1:e5b0%11]) with mapi id
     14.01.0339.001; Fri, 14 Oct 2011 18:12:39 -0700
    Content-Type: application/ms-tnef; name="winmail.dat"
    Content-Transfer-Encoding: binary
    From: Mike Wilson <>
    To: Vickie Bradford <>
    Subject: test
    Thread-Topic: test
    Thread-Index: AcyK14bCSBSd9MNsS1WtVMgCUBV/bw==
    Date: Fri, 14 Oct 2011 18:12:38 -0700
    Message-ID: <>
    Accept-Language: en-US
    Content-Language: en-US
    X-MS-TNEF-Correlator: <>
    MIME-Version: 1.0
    X-Originating-IP: []

    LVL 47

    Expert Comment

    OPen their Account in Active Directory
    Go to Exchange General Tab
    Delivery Restrictions
    make sure that they are set to receive from Everyone

    Accepted Solution

    Thanks for all the responses i figured out the problem and here is the solution.
    1. Fof each user that is having a problem getting a email to the user go in and delete their outlook cache file
    2. Got to the exchange server (2010) and make sure that you update or change the up date time in the properties.
    3. changing the time makes the offline address book recreate it self. The default time is about 1am everyday. you can change that so it does it right away.
    4. Go to the user desktop and open outlook (make make sure that you have already deleted the outlook cache file (outlook.nk2)).  below is info to put in explore to fine file.
    5. If it is outlook 2007, next to the send/receive click the arrow and the click update address book. If 2010 click the send receive tab then click arrow next to send/receive Group then download address book.
    6 after these steps complete close out look and reopen, user should now be able to send a email to  the user...

    Put this in address bar of explore to fine nk2 file:    %APPDATA%\Microsoft\Outlook

    Author Closing Comment

    After researching some more on the internet was able to resolve issue myself. So i posted the results to help someone else that my have the same issue...

    Featured Post

    How to run any project with ease

    Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
    - Combine task lists, docs, spreadsheets, and chat in one
    - View and edit from mobile/offline
    - Cut down on emails

    Join & Write a Comment

    Resolve Outlook connectivity issues after moving mailbox to new Exchange 2016 server
    Find out how to use Active Directory data for email signature management in Microsoft Exchange and Office 365.
    In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
    In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…

    734 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    23 Experts available now in Live!

    Get 1:1 Help Now