How can I send email via my POP3 mailbox from my Sky broadband connection ?

Posted on 2011-10-15
Last Modified: 2012-05-12

I have a POP3 mailbox account from which I send and receive email without problem via Virgin and broadband networks. My mail client program is Outlook 2010.

However, when I try to send email via my home Sky connection it seems to block it. I've set the SMTP address to as suggested by the Sky technical team but they refuse to help me any further.

Is there anything else I need to set  to make this work ? I don't want to use my POP3 account via webmail.

Question by:Tocogroup
    LVL 76

    Accepted Solution

    Ask Sky to allow you to send mail via your email address through their network (relaying), otherwise this won't work.

    If they won't let you, there isn't much you can do short of trying your smtp server using another port other than 25 (default), as Sky might be blocking it.
    LVL 89

    Assisted Solution

    by:John Hurst
    Check in your Outlook Account settings for the account where you changed the SMTP to and check the Authentication tab. You may have to authenticate your send (I do). Also, double check the SMTP address address to ensure you have the correct address. See below:

    You may have to enter your email address and password (where my example shows "same").

    ... Thinkpads_User

    Author Closing Comment

    Thanks for your contributions both.

    Unfortunately, neither solution was viable. Looks like Sky broadband is not the provider for my requirements.

    LVL 89

    Expert Comment

    by:John Hurst
    Thank you and thanks for the update. I was pleased to help, but sorry that Sky does not work well.
    .... Thinkpads_User

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