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replies from Samsung Galaxy 10.1 do not have original message

My friend has a Samsung galaxy the same as mine.  If I send her  an email to either her work or Hotmail to her tablet, when she replies the original message is not there.  What settings will fix this?
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J.R. Sitman
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J.R. Sitman
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1 Solution
 
snailcatCommented:
I assume she is using the stock Android email app.  If so, open the mail application
Click on the menu button, choose more, then settings, then 'Send & Receive'.  

Check the checkbox for 'Reply with original text'

If she is using a different mail app like K-9 she will need to go to the settings of that application.
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J.R. SitmanAuthor Commented:
I just checked the settings on my Tablet and I don't have a "send & Receive"  could these be controlled from the desktop computer?
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J.R. SitmanAuthor Commented:
I met with her today and looked at her tablet and don't see any setting for "Send & Receive"  This seems like it would be so simple to fix, and it's driving me nuts.  Any more ideas?
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snailcatCommented:
Is she using the stock email application or another app?
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J.R. SitmanAuthor Commented:
Hotmail and our Exchange server.  Same results with both.  I also use both of those on my Tablet and it works fine.  The only difference is my Tablet is from Verizon.
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J.R. SitmanAuthor Commented:
I found the problem.  It was user error.  She wasn't hitting the "reply arrow"  DUH!.  Thanks for trying to fix it.
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J.R. SitmanAuthor Commented:
The problem was user error.
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