Windows 7 enterprise 64bit IE 8 32 bit crashes every time go internet

Posted on 2011-10-16
Last Modified: 2012-05-12
Hi Experts,

Every time I open the IE 8 32bit and browse internet, it crashes immediately with the following event log

Log Name:      Application
Source:        Application Error
Date:          <data><time>
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      PC1.mydomain.local
Faulting application name: iexplore.exe, version: 8.0.7600.16722, time stamp: 0x4d0c2f29
Faulting module name: unknown, version:, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0xd88
Faulting application start time: 0x01cc8af7654e2eb5
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: unknown
Report Id: a724add3-f6ea-11e0-ad1e-180373b612a6
Event Xml:
<Event xmlns="">
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <TimeCreated SystemTime="2011-10-15T05:00:51.000000000Z" />
    <Security />
    <Data>C:\Program Files (x86)\Internet Explorer\iexplore.exe</Data>

I tried disable all add-ons in IE's manage add-on page and also uninstalled flash player active-x, java JRE, adobe reader, trend micro office scan etc. but still no luck to fix this.

any idea?
Question by:nokyplease
    LVL 89

    Accepted Solution

    Open cmd.exe with Run as Administrator. At the command prompt, type SFC /SCANNOW and allow to complete. Restart. This is System File Checker. See it that helps.

    Also try installing IE9 to see if that works. IE10 is on the way, so moving up is not a bad idea.  IE8 also worked smoothly on my Windows 7 Pro 64-bit machine. ... Thinkpads_User
    LVL 18

    Assisted Solution

    Is a update to IE 9 an option?
    LVL 30

    Assisted Solution

    Put the computer in clean boot mode and then try to launch internet explorer.

    Clean boot process

    Start-type - msconfig- click on startup tab- click disable all...then click services tab- put a check on hide all microsoft services ...and then click disable ok and then restart the computer in normal mode.

    If everything works fine in clean boot then enable five startup items and services at a time to find the faulty software.

    LVL 6

    Expert Comment

    LVL 89

    Assisted Solution

    by:John Hurst
    It would be better to troubleshoot. IE works perfectly well in Windows 7.  ... Thinkpads_User
    LVL 4

    Assisted Solution

    by:Anuj Bhatia
    Hey Buddy,

    You can try this also ..RUN command ..

    iexplore - extoff

    This would run your browser without any addons.. i know you have disabled it .. but some time this works and that does not ..

    if this fails then you can also Run a Malware Scan from as this also can be caused through some Spywares..

    You can also try to upgrade to IE9 that is an option ..

    If that also fails then try to make a new account and see if that works in as some time the USER PROFILE goes bad.

    Lemme know how it goes..

    Anuj Bhatia


    Author Comment

    thanks for all suggestion, i fixed the problem and it was because of the ATI graphic card driver.
    LVL 89

    Expert Comment

    by:John Hurst
    Thank you and thanks for the update. .... Thinkpads_User

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