Microsoft Outlook 2010

Posted on 2011-10-16
Last Modified: 2012-05-12
I am having problems with Outlook 2010. It is constantly freezing and NOT RESPONDING. I ran CC Cleaner, uninstalled Outlook 2010 and installed once again but the problem is still there. I ran also Malwarebytes and ran Virus Scan with Mcafee.....Outlook is still not performing well.

The only thing left is to open my window and hurl my PC into the street.

Question by:David Camilleri
    LVL 89

    Expert Comment

    by:John Hurst
    Try the following:
    1. Uninstall the entire Office 2010 suite (backup email and documents first).
    2. Restart
    3. Find SCANPST in your Program Files ... OficeXX folder and run SCANPST against your PST file. See if it finds errors.
    4. Open cmd.exe and run SFC /SCANNOW. Allow to complete and restart again. This is System File Checker.
    5. Now install Office 2010 again (full, not typical, except for languages foreign to you).

    No luck?   Reinstall Windows. Make sure you have at least 2Gb of memory.

    .... Thinkpads_User
    LVL 3

    Expert Comment

    by:Computer Guy
    Are you using Office? or Just Outlook?

    Are you using Outlook with an Exchange Server? if yes, Are you using cached exchange mode?

    What is your internet speed?

    Accepted Solution

    I am using Office 2010. No Exchange Server. Internet speed is good. I think the problem lies in the location of the files.
    LVL 89

    Expert Comment

    by:John Hurst
    Normally Outlook 2010 saves the PST files in Documents (My Documents), whereas earlier Outlook versions stored in the user folder under local. This was a change in V2010. However, you can store the files wherever you wish. Check in Account Settings under the Data File tab where they are on your system.

    I do not think the location of the files would cause Outlook to crash however. .... Thinkpads_User
    LVL 47

    Expert Comment

    Install Office 2010 SP1 yet?
    There were several performance issues resolved in this

    LVL 47

    Expert Comment

    If your still having issues after SP1
    Outlook is known to respond slowly if there are mapped network drives that are not connected
    Or if there are any shortcuts in the my Documents Folder that are broken

    If any of these are found, removing them should improve performance imensley

    Author Closing Comment

    by:David Camilleri
    THe problem was that the Outlook Data files were too large to handle.

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