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hp notebook; problem with no video and computer jammed after few minutes but no problem in safe mode


HP Pavilion dv5-1002nr Entertainment Notebook PC
using MS Vista home

Display and Computer freezes and goes dark in Normal mode after few minutes but works fine in a safe mode.  Started doing it a month ago.

Have tried all possible updates, windows, hp; Ran AVG virus protection;

Please let me know if you may have any ideas - thanks

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goodk
Asked:
goodk
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5 Solutions
 
web_trackerCommented:
Usually the only the windows native driver for the video card is loaded when you are in safemode, this why when you are in safe mode you don't have the same resolution settings as you do in full mode. How soon does the computer go to a black screen when the system is booted to the windows full mode?
Do you have enough time to change the video resolution? Does it happen right after booting to windows full mode, or does it happen after running specific applications? You mentioned it started happening a month ago, does that mean it has been getting worse as time goes on.
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mlchelpCommented:
if you have windows restore on then roll back to a time when it worked, if not then boot in safe mode, go into device manager and remove the video adapter and any other devices you may have installed recently and then reboot and let the devices be redetected. Its a driver issue!
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Gerwin Jansen, EE MVETopic Advisor Commented:
Can you have a look in the Windows Event log? See if there are any error messages in the System and Application categories at the time the freezes take place. Are you using the sidebar btw? Try disabling that and see if it helps.
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Jim-RCommented:
If it takes a few minutes to go dark, something that is automatically starting up is likely the problem.  If it was your video drivers, it wouldn't take a couple of minutes to act up, it, I believe it would crap out almost as soon as all the desktop icons were coming up, but before all the start up programs and services were finished loading.

To troubleshoot this, in Safe Mode, try running your machine from a "clean boot".

Step 1

Click Start, type msconfig in the Start Search box, and then press ENTER.

User Account Control permission

If you are prompted for an administrator password or for a confirmation, type the password, or provide confirmation.

Step 2: Configure Selective Startup options

   1. In the System Configuration Utility dialog box, click Selective Startup on the General tab.
   2. Click to clear the Load Startup Items check box.
      Note The Use Original Boot.ini check box is unavailable.
   3. Click the Services tab.
   4. Click to select the Hide All Microsoft Services check box.
   5. Click Disable All, and then click OK. (Disables all non Microsoft Services)
   6. When you are prompted, click Restart
.

If you can't get your system to display the issue while running in clean boot mode, this means some program or service that was running in the background caused your problem.  If the problem still occurs, it could be a driver issue, but a video driver issue should appear as soon as the computer starts using normal resolution, not a couple minutes later.

If the problem goes away, Re activate the items in msconfig one item at a time and reboot in between each activated start up item or service.  When the issue comes back, the last item you enabled is the culprit.
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nobusCommented:
could be a temperature problems also -  install speedfan to monitor it : http://www.almico.com/speedfan.php      
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goodkAuthor Commented:
I am trying all the ideas given here, much appreciated - no luck yet.  It dies after a one minute to even few hours but works and never dies in a safe mode.

The driver or overheat sounds most probable.  Let's see
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nobusCommented:
you can also test it from a live Knoppix cd (uses different OS and drivers) - if that runs fine, your problem would be software - if not HARD  :   ftp://ftp.gwdg.de/pub/linux/knoppix/KNOPPIX_V6.7.0CD-2011-08-01-EN.iso   
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goodkAuthor Commented:
the problem persists

I am running in the safe mode fine.  Is there a way to just load proper computer graphics driver? how? thanks
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nobusCommented:
did it lock up when running Knoppix?  then the problem is hardware, as said
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edbedbCommented:
I think that it is more likely to be a thermal problem but you can get the graphics driver here.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-68919-1&cc=us&dlc=en&lc=en&os=2093&product=3753576&sw_lang=

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Jim-RCommented:
I am running in the safe mode fine.  Is there a way to just load proper computer graphics driver? how? thanks

Have you tried the "clean boot"?

It should start your computer using the proper computer graphics driver unless you tick off "Base Video" on the Boot Tab.
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goodkAuthor Commented:
I created a CD and copied the file you suggest on to the CD.  I checked the boot sequence and it is CD then HD.  Not sure why it is not booting from the Knoppix? Ideas?
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nobusCommented:
>>  copied the file you suggest on to the CD   <<  you just burned it like that?
i'm afraid  that does not work - an ISO file must be burned with an ISO burning tool (it is an image of a cd)
if you don't have that with your burning software, use cdburnerxp  : http://cdburnerxp.se/
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goodkAuthor Commented:
I just booted off the cd
 the Graphics and Browser are working like a charm
I will let it run all day and see how it does -

 not sure if it works what would be my next step to fix the problem because when I run hp tools it says all my drivers are up-to-date

AVG do not find any virus either.  So not sure what to do.

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nobusCommented:
>>   the Graphics and Browser are working like a charm  <<  Knoppix?   try different resolutyions also, and for a long time lap to be sure
if you want check sound also -internet access, copy your data to external disk etc...
anyhow - it looks like the problem is not hardware then
 
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goodkAuthor Commented:
do not know what program to use to change the settings.

when I use youtube it says missing plugings


 it looks like the problem is not hardware then -- I agree
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nobusCommented:
select control center>peripherals>display there you can change the rsolution
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nobusCommented:
you can run sfc or even a repair install :
      http://vistasupport.mvps.org/system_file_checker.htm            SFC in Vista
      http://www.bleepingcomputer.com/tutorials/tutorial148.html      repair Vista
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goodkAuthor Commented:

It says FREE but than after the scan it is asking for money.  How can I trust it even to do the job after purchase?

http://vistasupport.mvps.org/system_file_checker.htm
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nobusCommented:
you don't have to download anything - it just tells you HOW to run it
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Jim-RCommented:
Don't trust that thing they are trying to sell you.  It is one of those "Registry" tools that are practically useless and sometimes harmful to an average PC user.  

Just use the tool built in to Vista they are instructing you on the USE of. (SFC /scannow)

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nobusCommented:
jim - i just told him he should NOT download anything..maybe you missed it?
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Jim-RCommented:
nobus-Your post must have been done when I was researching the "filechecker" link to see what was asking for money and was not yet shown on the page when I first loaded it.

Apparently he had already downloaded what you told him not to.  (Too late now), so I just advised him not to trust the download or pay for the program.

Sorry if this offended you.
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goodkAuthor Commented:
no problem - thanks guys

I have tried everything you guys have told me on this board.  The problem still persists.

thanks

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nobusCommented:
hey Jim - no offense at all; i know you give good advise, so i thought you missed it somehow..
so you ran sfc ?   any problems?  verify like here in option 3 :  http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
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goodkAuthor Commented:
SFC /SCANNOW generated a large number of errors and it generated a very large file about 28meg. CBS.Log

The system did not come with the CD but in the document it says that I can boot from d: drive.  Not sure what to do next.  Should I try to get a CD from hp or there is a simple way to fix the problem?


thanks for continue to help me with this problem.

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nobusCommented:
>>  SFC /SCANNOW generated a large number of errors   << do the errors point to something  in particular?
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Jim-RCommented:
The only disks you can get from HP are going to be "Recovery" disks.  These disks only reinstall everything and wipe out anything that was there before you did the recovery process.  In other words, the computer will be returned to the state it was when you first purchased it. You can't do any repairs with them, you can only start over again.  

This means you would have to back up all your user data (bookmarks, email, pictures, documents, music, etc) and you would need all the install media for the programs you now have that didn't come with the computer when you bought it, otherwise, you won't be able to reinstall any programs that didn't come with the computer.

What you need is an actual Vista Install DVD with the same level of Service Pack and the same version that is already installed on your laptop.  You may have a friend that has the DVD you need and could borrow it to repair your laptop's OS.

If you have Vista Home Premium SP2, then you will need a Vista Home Premium SP2 install DVD.  A Vista install DVD of a different SP level will not work.  This is because Service Packs of different levels contain different versions of system files so SP1 files are not interchangeable with SP2 etc.

If you have the appropriate DVD, you can do a "Repair Install" right from withing Windows (not from boot up with the DVD) and this won't affect your user data or installed programs.  It will only affect the operating system by reinstalling it.  Backing up your user data is always recommended, however, no matter which avenue you take to get back to normal again.
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goodkAuthor Commented:
thanks guys; the problem is still not resolved because I do not have the CD
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nobusCommented:
look for a friend who has the same Version OS installed and borrow the cd from him - or buy it on flea-bay
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