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Meeting Request Goes Straight to Deleted Items And Won't Add to Calendar

Posted on 2011-10-16
Medium Priority
Last Modified: 2012-07-30
Hey Guys,

Having Meeting Request issues. We book Video Conferences (VC) via a web portal interface (which is linked to our VC Server). When Reception logs in to this web portal and creates a VC, an email meeting request is sent to their Outlook client which can be added to their Outlook Calendar. We have moved to Exchange 2010 and since that move these meeting requests won't add to their Calendar. The requests go straight to their Deleted Items. When you move the request back to their Inbox you can't even add the meeting to the Calendar - there's no add button. The Meeting Request states that they are the organizer so they don't need to respond to the meeting, however, the meeting still doesn't display in the calendar. They are using Outlook 2007. I tried logging into the web portal and creating a VC and the same thing happened to me. Meeting Request went to deleted items and I can't add to the Calendar. I have Outlook 2010.

I have checked the tracking options and calendar options. see attachments for those.

Can anyone help? Is this issue exchange 2010? we just don't want to have to manually add the VCs to the Calendar, we used to be able to just hit the add button and in goes the VC meeting request.  settings1 settings2 settings3
Question by:tanharrison
  • 2
LVL 74

Assisted Solution

by:Glen Knight
Glen Knight earned 1500 total points
ID: 36981525
My guess is that these messages are being treated as Junk Mail.

Either add the sender to the safe-sender list or modify the Junk Mail settings in Outlook to prevent the send straight to deleted items option.

Accepted Solution

tanharrison earned 0 total points
ID: 38225654
will try your solution demazter. but will have to closed ticket as do not have time to troubleshoot.

Author Closing Comment

ID: 38237256
have to close case for time being.

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