Outlook 2010 Client Randomly crashes,

Posted on 2011-10-16
Last Modified: 2012-05-12
HI Experts,

Need some help to try and get to the bottom of this issue, I have a user running Windows 7 (32bit) with Office 2010, as of today, he reported his outlook crashed 2-3 times and did the same thing on Friday past, he wasn't doing anything specific in outlook, and is not able to reproduce the issue? I scoured the event logs and found the following (see attached), which I know doesn't really say much about the error, any ideas as to where/how to begin troubleshooting this issue, it only happened today and Friday past, so it's not like an ongoing intermittent issue

Question by:craigleenz
    LVL 7

    Assisted Solution

    Disable all of you Outlook add-ins and see if that fixes the issue. If it does, you can then start re-enabling them, and see which add-in is causing the issue.
    LVL 5

    Expert Comment

    its pivotal crm outlook integration uninstall it and try reinstalling it.
    LVL 25

    Expert Comment

    Is this occurring while reading specific emails? If so, what is the source of those emails?
    LVL 47

    Accepted Solution

    There are several known issues in Office 2010 and Outlook 2010 which can cause a crash
    Many of them were resolved in Service Pack 1

    Check that its installed
    If not download and install


    Author Closing Comment

    LVL 47

    Expert Comment

    Any particular reason for the B Grade?

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