CRM for outlook not connecting

Posted on 2011-10-16
Last Modified: 2012-05-12
Hi All,

A recent problem has come about with regards to the CRM for outlook plugin. it works fine for all users who are located on the same network as the CRM server (internal users), however there seems to be a random connection drop out issue for those who are outside the network and using an outside connection to remotely connect to the CRM server via CRM outlook plugin.

There are days where CRM will connect and work fine via out and then days where it just wont connect at all, however when the outlook plugin will not connect users are still able to connect to the crm web portal and login in with no problem at all.

The problem seems odd, and one which has me clueless as to start looking.

Any suggestions would be greatly appreciated.

Question by:Adma1
    LVL 29

    Expert Comment

    This is certainly strange.   Do you have an Internet Facing Deployment configured for users outside the network?

    Author Comment

    Yes IFD has been configured.
    LVL 29

    Accepted Solution

    Well this is odd. Both Outlook and web users are both using IFD, the same ports and the same DNS addresses. So it can't be a firewall issue. Perhaps IE has something cached that it can use whereas the Outlook client hasn't.  

    It may be worth running the CRM for Outlook diagnostics the next time a user has a problem.

    I'm sorry that I can't suggest anything more concrete.

    Author Comment

    This issue unfortunately is still occurring I will soon attach a error log generated by the Diagnostics tool.

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