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Goldmine sync - An error occurred on the remote's transfer set creation

Some of our remote users have problems synching with our GM server (version 7.6).  We tried to delete the files in their user sync folders on the server but that doesn't make a difference.

0[2-0] Sending  transfer set(s)...
0[2-0] Uploading file: TSAA0039 (8K bytes)...
1[2-0] TSAA0039 uploaded successfully.
0[2-0] Remote is creating transfer set...
3[2-0] An error occurred on the remote's transfer set creation.
0[2-0] Ending connection...

GM-sync.txt
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rwottowa
Asked:
rwottowa
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2 Solutions
 
stevengraffCommented:
Happening for some users, but not others?
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rwottowaAuthor Commented:
I ran some database maintenance in Goldmine and it seems to work a little bit better.  Not sure if that had anything to do with it but who knows with Goldmine.  
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stevengraffCommented:
If it's intermittent or sporadic, I'm guessing it's more related to network connectivity. Keep in mind, indexes are shared by all users, so an indexing issue would most likely affect all users, all the time.
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rwottowaAuthor Commented:
One user is still having problems.  The sync process moves along quickly on the server and then suddenly there is this error:

Connection reset on remote system  System Error 10054
TSAA0247 upload failed
Lost connection with remote

I'll wipe his profile from the server and do a new install with GM and all data on his laptop. Not sure what else to do.
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stevengraffCommented:
Not to sound like a broken record, but... does this user use a wireless connection?
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rwottowaAuthor Commented:
He tried with both a wired and wireless connection.  same results.
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WayneATaylorCommented:
I have seen this before when the virus software on the GS server was blocking the transfer set as it was detecting a virus.  Might this be the isue?

Wayne
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rwottowaAuthor Commented:
We don't have any anti-virus software on the GS server.  I asked to turn of the AV software on the remote laptop and use a wired connection to the home network. We also did a complete reinstall of the GM software on his laptop.  

The first sync failed after 4 hours a few days ago.  He tried again this morning and finally was successful after a few tries.  the successful sync only took a few minutes.

It seems to be a hit-and-miss with GM synching.  Sometimes remote users have to try 3-4 times befote it finally works.
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WayneATaylorCommented:
Goldsync on the whole should be OK, but it's no uncommon to have issues.  

I have worked on GM for well over 10 years, in fact from the old DOS version days, and Goldsync has always been a but ropey but normally as long as the network and VPN connection is OK, then the connection side norm ally works fine!

Do you create transfer sets in advance or create the tramnsfer set whilst connected?  I would recommend building them in advance, as then it only has to wait to download the waiting transfer set files.

Wayne
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rwottowaAuthor Commented:
It looks like it creates transfer sets while connected.  I didn't know there was a setting for creating sets in advance.  I looked around but can't seem to find it.
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WayneATaylorCommented:
Its a bit difficult but you have to create a process to build in advance and then part of the setup of the site or site groups allows you to set for it to be created in advance.

Wayne



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stevengraffCommented:
For each site (or site-group):

 2011-10-31-1151.png

It's the non-default option.

But if your sync's are very quick when they succeed, this is not likely an option that will help you. Only if your successful syncs took a long time because of massive data changes that needed compiling on the server would building the transfer set in advance help.
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