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IMAP Email Issue

Posted on 2011-10-17
Medium Priority
Last Modified: 2012-05-12
I have a IMAP user that gets some emails late (1-3 days late), however, not in batches.  For example, email headers reads, Oct 7, but email does not arrive until Oct 9 but under Oct 7 received date.   Email provider is stating that since emial headers looks fine ( no large time lapse between the SMTP exhanges, no problem there.   User uses outlook 2007, all patched up to date, using symantec endpoint AV.  I tried setting send/receive setting in outlook to 5 minutes.   What else some I try to resolve user issue?  Thanks.
Question by:wlyou
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LVL 19

Expert Comment

ID: 36992715
You should check the headers of the e-mail. Right-click the message and choose Message Options from the menu.  In the dialogue look into the Internet Headers box for any multi-line which begins Received: .

For example:

Received: from <removed> ([<IPaddress>]) by <removed> with Microsoft SMTPSVC(6.0.3790.4675);
       Tue, 18 Oct 2011 16:49:12 +0100
Received: from <removed> (<removed> [<IPaddress>])
      by <removed> (Postfix) with ESMTP id F3168A0C323
      for <e-mailaddress>; Tue, 18 Oct 2011 16:49:08 +0100 (BST)

The bottom-most Received line will be the original sender and that will likely match the date of the e-mail in your list.  As you scroll up through the headers, you can determine when the message reached different servers and the last one is when the ISP received the message (and the message entered the mailbox waiting for IMAP4 collection).

Author Comment

ID: 36993115
email headers are match up, all very close, no large time lapse.  
LVL 19

Expert Comment

ID: 36998869
Have you tried adding the PST/OST file to the SEP exceptions?

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Author Comment

ID: 37000103
I'll give that a shot since messages sent over encrypted connections can't be scanned anyway, I will add pst file for exceptions. Thanks.

Accepted Solution

wlyou earned 0 total points
ID: 37239232
Dont know what is causing but switched user to newer PC and office 2010.  No issues so far with this setup.
LVL 19

Expert Comment

ID: 37242211
Fair enough.  A work around is just as good a solution if the user is happy. :)

I'd suggest accepting your own comment as the answer.

Author Closing Comment

ID: 37268883
work around.

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