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Excel 2010 prints pixelated

I have one user is a department of 5 that has problems printing Excel spreadsheets that were previously created and then opened for editing.  When she prints them the print is blurry and pixelated.  If I copy and paste the text of the spreadsheet into a new workbook it prints fine.  I have tried different printer drivers, and a repair of Office 2010.  All users are printing to the same printer and have Windows 7 Pro and Office 2010 Small Business.
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krlseidl
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krlseidl
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1 Solution
 
regmigrantCommented:
Does the problem move with the spreadsheet? Ie: if you open and print the same sheet from another user's pc do you get the same issue?
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ScriptAddictCommented:
Try re-installing her printer.  Maybe her print driver has been corrupted.
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krlseidlAuthor Commented:
No the problem stays with her PC it does not move.

I did try the reinstallation of her printer.

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ScriptAddictCommented:
Opps, looks like you've tried different print drivers.

I'm assuming since only 1 of 5 employees has problems, the issue must be related to their workstation.  

I still think it could be related to the print driver.
Please note that Excel 2010 is know to have issues with certain print drivers:
Reference

It would be helpful to know what operating system and exact version of Excel is being used.  
I'd take the following steps:
1) Make sure that all Excel 2010 patches have been applied.
2) Test Printing.
3) Compare to a workstation that has identical operating system and Excel to get their print driver and confirm an exact Excel version.
4) Install identical print driver on problem workstation.
4) Test Printing.
5) Try sharing the printer on another workstation and using that on the "Broken" computer to print a problem worksheet.
6) Test Printing.
7)I'd do a fresh install of Excel.

Hope that helps!
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regmigrantCommented:
Is it posisble to log on as another user on her machine and test excel from there?

And when you say 'blurry and pixellated' is the size correct but the appearance is wrong or has it been 'scaled' up?

before reinstalling excel I would check to see what add-ins are loaded, make sure nothing is in the XLStart path and so on.

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krlseidlAuthor Commented:
All good suggestions.  I am doing a fresh install of Office on her PC now.
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ScriptAddictCommented:
Sorry it had to come to that :(
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krlseidlAuthor Commented:
Well it's worse than that now.  Office 2010 setup keeps crashing.  Time to wipe the PC and do a fresh install.  Some bad juju in there someplace.
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krlseidlAuthor Commented:
Awarding pointgs based on the logical steps I was told to take even though I had to wipe the PC.
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