[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 285
  • Last Modified:

Windows 7 Starter

Trying to install Office, get the following error message:

Error Opening installation log file.  Verify the specified log file location exists and is writeable.

Have tried microsoft indicated ix, but will not load that program either.
0
ycguy1117
Asked:
ycguy1117
  • 6
  • 5
  • 2
  • +1
1 Solution
 
pjamCommented:
Did you do a Runas Administrator?
0
 
ycguy1117Author Commented:
yes
0
 
ded9Commented:
Uninstall your security software...reboot and then try installing office.



Ded9
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 
ycguy1117Author Commented:
same error
0
 
ded9Commented:
Install subinacl

http://www.microsoft.com/download/en/details.aspx?id=23510


https://skydrive.live.com/?cid=27e6a35d1a492af7&id=27E6A35D1A492AF7%21533

download reset.cmd.txt ...rename it to reset.cmd....run reset.cmd...after completing reboot computer and then try install office.



Ded9


0
 
ded9Commented:
Run the reset.cmd script as administrator....i mean the right click option.


Ded9
0
 
ycguy1117Author Commented:
Tried to install program from above, get the following error:

The installation package could not be opened.
Verify that the package exist and that you can access it,
or contact application vendor
to verify that this is a valid windows installer package.
0
 
ded9Commented:
Computer might be infected.

Run combofix

download.bleepingcomputer.com/protected/cdf20115e97c43de4256c168096f1491/4e9c6926/ComboFix.exe


After running combo fix reboot computer and run malwarebytes.

http://www.malwarebytes.org/products/malwarebytes_free


After removing all spyware..try installing office.



Ded9
0
 
ycguy1117Author Commented:
this is new laptop, just took it out of box.
0
 
ded9Commented:
windows installer seem to be corrupted.

Run this fixit.

Reboot and try installing office.



Ded9
0
 
ded9Commented:
0
 
johnb6767Commented:
Instead of throwing out random guesses, lets look at this logically....

Enable the (Hidden) Administrator Account on Windows 7 or Vista
http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-windows-vista/

Then login, and see if you can run the installer.

Are you having any other issues with this machine, like any other apps that will not install?

Look in the Event Viewer, and please post the EXACT error, including the Event ID for it....
0
 
ycguy1117Author Commented:
worked like a charm........Many  Thanks
0
 
johnb6767Commented:
Glad to help....
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

  • 6
  • 5
  • 2
  • +1
Tackle projects and never again get stuck behind a technical roadblock.
Join Now