Adobe Reader will no longer open a new mail message, but mailto links in a web browser work.

Posted on 2011-10-17
Last Modified: 2012-05-12
Something (I believe it's an Adobe registry setting) is not allowing the default e-mail client to open a new message from Adobe reader, but mailto links from websites open a new message just fine!
PDF fillable forms opened in a web browser (or downloaded and opened in Adobe Reader) are submitted via e-mail.

For months, everything worked great. When a user wanted to submit the pdf (with saved data) as an attachment in e-mail, they could either hit the submit button and it got attached to a new message with the intended recipient auto-filled, or they could choose Tools, Send Files, Attach to Email and the new message popped up, regardless of whether Outlook was open. (default email client)

This problem exists on XP machines running Outlook 2003 and either Reader 9 or X. It's sporadic. After uninstalling Outlook, reinstalling, and rebooting, it works for a day sometimes and then the problem is back.

Could the Microsoft .NET Framework 1.1 security update have anything to do with this?

Question by:GabrielHenton
    LVL 38

    Expert Comment


    Although it seems like this update would apply, I can't find pdf's on the list of unsafe attachments.

    maybe this could be applicable to Win Xp, even though it specifically addresses a problem that occurred with Windows Vista.  


    Author Comment

    You've got it wrong, buddy. Everyone can open pdf attachments in Outlook. The problem is that when mailto: is called from within reader (or whatever process it uses) and it SHOULD open a new Outlook mail message, it doesn't. The problem is INTERMITTENT too, that's the weirdest thing.

    mailto: works fine from a web page or start, run, mailto:

    Accepted Solution

    Thanks for your help though. I think I've found the source of the problem: a software restriction policy that got incorrectly applied. Will just have to wait and see after making the change.

    Author Closing Comment

    No one helped me here.
    LVL 38

    Expert Comment

    This is not an objection to the cancellation, just a statement for the record.  Nothing further was pursued based on the last feedback provided by GabrielHenton, quoted below:

    " I think I've found the source of the problem: a software restriction policy that got incorrectly applied. Will just have to wait and see after making the change. "

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