windows XP will Not log off or shutdown

I have three different users with different PCs that when they select "log off" or "shut down", their PCs will NOT log off or shutdown.  Windows does nothing, just sits there when you select shutdown or log off.  Any idea's where to look to see what is causing this?
DanNetwork EngineerAsked:
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Confucious2Commented:
programs running in the background e.g an open word.exe that you can't see in explorer. try type the following from the run command
shutdown /f /t 3
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DanNetwork EngineerAuthor Commented:
I'll try that now, the only way to shut it down is by pressing the power button.
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bobtonCommented:
Hey.

When you are logged into the machines do they run like expected or not? Viruses can cause issues like this.

If you have a look in event viewer after you have pressed log off do any new errors appear.

What are the os I assume xp sp3 with all updates?

Thanks
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Confucious2Commented:
the command sets machine to shutdown, the /f commands it to force application termination, the /t dealys the shutdown for 3 seconds ;)
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bill_lynchCommented:
Windows Update is likely broken.

The Fix
-=-=-=-=-=-
From command line...Dialog box after each one

regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wups2.dll
regsvr32 wuweb.dll

net stop wuauserv
net start wuauserv

Walla, should be fixed.
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Confucious2Commented:
viruses can very well be the cause of your issues as they hide applications they use, like iexplore.exe etc.
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Steven CarnahanNetwork ManagerCommented:
Using the task manager and looking at processes is the best place to find an errant program.  There are some programs that do not "release" properly. We had a terminal emulation program that often caused this exact issue. We also found that in some older versions of Acrobat Reader (5 for example) that it would sometimes react the same way. Once we performed an end task on acroread.exe and/or the terminal emulation program we were able to shut down or restart the OS.
 
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Arman KhodabandeIT Manager and ConsultantCommented:
Go to one of the faulty systems and press Alt+Ctrl+Delete to open task manager.
Then go to Processes tab and make a screen shot (via print screen button on your keyboard and paste it into paint) and then upload it here.
If all the processes are not visible in the screen shot, drag the bottom right of the task manager to open more space for all processes to be seen.

We'll help you after that . . .
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Confucious2Commented:
the shutdown command will confirm if it is an app that is running in the back-end
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DanNetwork EngineerAuthor Commented:
Thanks everyone, this didn't do anything:  shutdown /f /t 3

I sovled the problem.  All three PC's had 1 software installed on all three, even though the GUI was closed, the software was still running in the background.  When I closed that process, and then loged off, I was able to log off.  Thanks everyone for your help.
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DanNetwork EngineerAuthor Commented:
Thanks everyone, this didn't do anything:  shutdown /f /t 3

I sovled the problem.  All three PC's had 1 software installed on all three, even though the GUI was closed, the software was still running in the background.  When I closed that process, and then loged off, I was able to log off.  Thanks everyone for your help.
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Confucious2Commented:
the shutdown command just confirms that there is an application hanging in the background in no way should this ever be considered a solution, simply a test to find out a cause

Glad your demon is gone!
;)
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DanNetwork EngineerAuthor Commented:
Thanks for your help.
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Confucious2Commented:
It's what we are all here to do!
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DanNetwork EngineerAuthor Commented:
To bad no one else helped me with my other question.

I have an android phone, galaxy S2, and I can't believe there isn't an app in this world that will do the following (which all blackberry's have built in).

at night, I need to set my phone to allow the ringer to ring if someone calls me, allow txt messages to be audible, and silent all email accounts, as I don't want them to wake me up as I get tons of emails in the middle of the night.  If you can help me with this, I will create multiple questions for you so you can get the deserved points :)
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Confucious2Commented:
have you tried Kies?
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Steven CarnahanNetwork ManagerCommented:
Glad we could help with this one.  Not sure about the other one.  I use a cheap solution.  I leave my Motorola backflip phone downstairs at night.  :)

If you are like the select few that still have a land line you could forward the cell to it at night.  That would take care of the calls but not the txt messages.  

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DanNetwork EngineerAuthor Commented:
No I haven't, but it looks like it's software for the comptuer only?  I'm looking for something for my phone.
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DanNetwork EngineerAuthor Commented:
it's not for android OS.

From their website. http://www.samsungapps.com/faq/getfaqList.as#4

"Samsung Kies is a software program for your PC which enables you to sync your Samsung phone with your computer.
 Kies enables you to sync your phone's calendar and contacts with Microsoft Outlook, download pictures and text messages from your phone and reformat videos from your computer so they run on your phone.
 
 NOTE: Samsung Kies does not support Android OS phones."
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DanNetwork EngineerAuthor Commented:
I do know this, that I can manually go into each mail client settings and turn off the notifications, so I can do that, but that's a waste of time to do that for all mail accounts, every night and every morning.
Just makes no sense why they wouldn't add a profiles section to do that with a click or 2.
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Confucious2Commented:
lol, kies gets installed on your pc and allows communication between your mobile galaxy s2 and your windows or apple OS
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DanNetwork EngineerAuthor Commented:
But from samsung's website, it says it does not support android phones.
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