Outlook 2007 Cannot Send

Posted on 2011-10-17
Last Modified: 2012-05-12
I have a user getting sporadic errors in Outlook 2007. I have Exchange 2010.
It has happened to internal and external recipients.
If I delete the text from all previous emails in my reply, then it will send just fine.
This user has no issues in termserv or in OWA.
I have put them in cached and non-cached mode and have recreated their OST.

The error that pops up is "cannot send"
Question by:rtlaw
    LVL 9

    Expert Comment

    Have you tried to re-create their outlook profile?  uninstalling and then reinstalling outlook?  Can you get them to log into another computer to check their outlook?

    Expert Comment

    Outlook creates an offline OST file - this sometimes gets corrupted..
    Disable offline cach from the Mail profile and delete the ost file.
    Try using Outlook without offline cache.
    You can select offline cache again at a later date.
    The answer above has the same effect as recreating the OST file.

    Author Comment

    I have recreated her profile and it works fine from other computers.
    LVL 9

    Expert Comment

    Can anyone log into the comptuer thats having trouble to check email?  If not then I would speculate the software needs re-installed
    LVL 4

    Expert Comment

    try run the following command from the shell

    Add-MailboxPermission -Identity "MAILBOX HERE" -User "USERNAMEHERE" -AccessRights FullAccess

    Accepted Solution

    Last thing I did was remove the NK2 file and make that cache rebuild.
    Closing this with no result, as the issue keeps recurring.

    Author Closing Comment

    no solution given.

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