Outlook 2010 Reply to All

Posted on 2011-10-17
Last Modified: 2012-05-12
Remote user using Outlook 2010 for PC on WIndows 7 with Exchange 2007.

When an email comes in with multiple recipients, he can reply to sender.

When he hits reply to all, he gets a message saying he needs to be connected to MS Exchange Server to complete the action.

All was working for a long time until this weekend. We did a disaster recovery drill and used SCR to move the email back and forth between servers (successfully).

His profile is set correctly.

Everyone else is working OK.
Question by:charliebananas
    LVL 5

    Expert Comment

    Can you access the OAB?, take a look at this article

    Author Comment

    Link was not working when I tried. Site has maintenance.
    LVL 5

    Expert Comment

    Ok not to worry but try downloading the oab, I imagine there will be some sort of error

    How to
    1.Go to Send / Receive - Send/receive Groups - Download Address Book.
    2.In the new window, click on OK.
    3.When the Outlook Send/Receive Progress window disappears, the address book will be done downloading.

    Accepted Solution

    Issue is resolved.

    We uninstalled RDP over HTTPS and Outlook Anywhere and reinstalled both. Problem solved.

    Author Closing Comment

    We tried the Off line Address book as recommended but that was not the answer

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