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Autodiscover not populating the HTTPS connection settings for Outlook 2010
We are running into an issue when we assign new laptops to users. They are unable to connect to the Exchange server from outside the network. When looking at their configuration, I noticed that under the "Microsoft Exchange Proxy Settings" the HTTPS URL is not being filled in. When I enter the information, they have no issues... It is automatically filled in on Outlok 2007 though. I need to resolve this so I don't have to touch every machine to make sure that it is configured correctly.
ASKER
We are running Exchange 2010. We have 2 CAS servers.
<?xml version="1.0" encoding="utf-8"?>
<Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
<Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">
<User>
<DisplayName>Kowalski, Mike</DisplayName>
<LegacyDN>/o=Campbell-Ewal d/ou=First Administrative Group/cn=Recipients/cn=mko walsk</Leg acyDN>
<AutoDiscoverSMTPAddress>m kowalsk@ca mpbell-ewa ld.com</Au toDiscover SMTPAddres s>
<DeploymentId>001f83c8-f77 f-464a-ad7 6-f8c3358c e591</Depl oymentId>
</User>
<Account>
<AccountType>email</Accoun tType>
<Action>settings</Action>
<Protocol>
<Type>EXCH</Type>
<Server>itcas.ad.campbell- ewald.com< /Server>
<ServerDN>/o=Campbell-Ewal d/ou=Excha nge Administrative Group (FYDIBOHF23SPDLT)/cn=Confi guration/c n=Servers/ cn=itcas.a d.campbell -ewald.com </ServerDN >
<ServerVersion>738180DA</S erverVersi on>
<MdbDN>/o=Campbell-Ewald/o u=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Confi guration/c n=Servers/ cn=itcas.a d.campbell -ewald.com /cn=Micros oft Private MDB</MdbDN>
<PublicFolderServer>ITMBX1 .ad.campbe ll-ewald.c om</Public FolderServ er>
<AD>ITAD1.ad.campbell-ewal d.com</AD>
<ASUrl>https://itcas1.campbell-ewald.com/ews/exchange.asmx</ASUrl>
<EwsUrl>https://itcas1.campbell-ewald.com/ews/exchange.asmx</EwsUrl>
<EcpUrl>https://itcas.campbell-ewald.com/ecp/</EcpUrl>
<EcpUrl-um>?p=customize/vo icemail.as px&exs vurl=1</Ec pUrl-um>
<EcpUrl-aggr>?p=personalse ttings/Ema ilSubscrip tions.slab &exsvu rl=1</EcpU rl-aggr>
<EcpUrl-mt>PersonalSetting s/Delivery Report.asp x?exsvurl= 1&IsOW A=<IsOW A>& MsgID=< MsgID>& amp;Mbx=&l t;Mbx>< /EcpUrl-mt >
<EcpUrl-ret>?p=organize/re tentionpol icytags.sl ab&exs vurl=1</Ec pUrl-ret>
<EcpUrl-sms>?p=sms/textmes saging.sla b&exsv url=1</Ecp Url-sms>
<OOFUrl>https://itcas1.campbell-ewald.com/ews/exchange.asmx</OOFUrl>
<UMUrl>https://itcas1.campbell-ewald.com/ews/UM2007Legacy.asmx</UMUrl>
<OABUrl>https://itcas2.campbell-ewald.com/oab/4107e889-dd78-4f32-8b9c-427329ca7f6c/</OABUrl>
</Protocol>
<Protocol>
<Type>EXPR</Type>
<Server>webmail.c-e.com</S erver>
<SSL>On</SSL>
<AuthPackage>Basic</AuthPa ckage>
<ASUrl>https://webmail.c-e.com/ews/exchange.asmx</ASUrl>
<EwsUrl>https://webmail.c-e.com/ews/exchange.asmx</EwsUrl>
<EcpUrl>https://webmail.c-e.com/ecp/</EcpUrl>
<EcpUrl-um>?p=customize/vo icemail.as px&exs vurl=1</Ec pUrl-um>
<EcpUrl-aggr>?p=personalse ttings/Ema ilSubscrip tions.slab &exsvu rl=1</EcpU rl-aggr>
<EcpUrl-mt>PersonalSetting s/Delivery Report.asp x?exsvurl= 1&IsOW A=<IsOW A>& MsgID=< MsgID>& amp;Mbx=&l t;Mbx>< /EcpUrl-mt >
<EcpUrl-ret>?p=organize/re tentionpol icytags.sl ab&exs vurl=1</Ec pUrl-ret>
<EcpUrl-sms>?p=sms/textmes saging.sla b&exsv url=1</Ecp Url-sms>
<OOFUrl>https://webmail.c-e.com/ews/exchange.asmx</OOFUrl>
<UMUrl>https://webmail.c-e.com/ews/UM2007Legacy.asmx</UMUrl>
<OABUrl>https://webmail.c-e.com/OAB/4107e889-dd78-4f32-8b9c-427329ca7f6c/</OABUrl>
<CertPrincipalName>msstd:w ebmail.c-e .com</Cert PrincipalN ame>
</Protocol>
<Protocol>
<Type>WEB</Type>
<Internal>
<OWAUrl AuthenticationMethod="Basi c">https://itcas.campbell-ewald.com/owa/</OWAUr l>
<Protocol>
<Type>EXCH</Type>
<ASUrl>https://itcas1.campbell-ewald.com/ews/exchange.asmx</ASUrl>
</Protocol>
</Internal>
<External>
<OWAUrl AuthenticationMethod="Fba" >https://webmail.c-e.com/owa/</OWAUrl>
<Protocol>
<Type>EXPR</Type>
<ASUrl>https://webmail.c-e.com/ews/exchange.asmx</ASUrl>
</Protocol>
</External>
</Protocol>
<AlternativeMailbox>
<Type>Delegate</Type>
<DisplayName>tpevoicing</D isplayName >
<LegacyDN>/o=Campbell-Ewal d/ou=Excha nge Administrative Group (FYDIBOHF23SPDLT)/cn=Recip ients/cn=t pevoicing< /LegacyDN>
<Server>itcas.ad.campbell- ewald.com< /Server>
</AlternativeMailbox>
<AlternativeMailbox>
<Type>Delegate</Type>
<DisplayName>Simon Creative PTO</DisplayName>
<LegacyDN>/o=Campbell-Ewal d/ou=Excha nge Administrative Group (FYDIBOHF23SPDLT)/cn=Recip ients/cn=S imon Creative PTOc8c543e2</LegacyDN>
<Server>itcas.ad.campbell- ewald.com< /Server>
</AlternativeMailbox>
</Account>
</Response>
</Autodiscover>
<?xml version="1.0" encoding="utf-8"?>
<Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
<Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">
<User>
<DisplayName>Kowalski, Mike</DisplayName>
<LegacyDN>/o=Campbell-Ewal
<AutoDiscoverSMTPAddress>m
<DeploymentId>001f83c8-f77
</User>
<Account>
<AccountType>email</Accoun
<Action>settings</Action>
<Protocol>
<Type>EXCH</Type>
<Server>itcas.ad.campbell-
<ServerDN>/o=Campbell-Ewal
<ServerVersion>738180DA</S
<MdbDN>/o=Campbell-Ewald/o
<PublicFolderServer>ITMBX1
<AD>ITAD1.ad.campbell-ewal
<ASUrl>https://itcas1.campbell-ewald.com/ews/exchange.asmx</ASUrl>
<EwsUrl>https://itcas1.campbell-ewald.com/ews/exchange.asmx</EwsUrl>
<EcpUrl>https://itcas.campbell-ewald.com/ecp/</EcpUrl>
<EcpUrl-um>?p=customize/vo
<EcpUrl-aggr>?p=personalse
<EcpUrl-mt>PersonalSetting
<EcpUrl-ret>?p=organize/re
<EcpUrl-sms>?p=sms/textmes
<OOFUrl>https://itcas1.campbell-ewald.com/ews/exchange.asmx</OOFUrl>
<UMUrl>https://itcas1.campbell-ewald.com/ews/UM2007Legacy.asmx</UMUrl>
<OABUrl>https://itcas2.campbell-ewald.com/oab/4107e889-dd78-4f32-8b9c-427329ca7f6c/</OABUrl>
</Protocol>
<Protocol>
<Type>EXPR</Type>
<Server>webmail.c-e.com</S
<SSL>On</SSL>
<AuthPackage>Basic</AuthPa
<ASUrl>https://webmail.c-e.com/ews/exchange.asmx</ASUrl>
<EwsUrl>https://webmail.c-e.com/ews/exchange.asmx</EwsUrl>
<EcpUrl>https://webmail.c-e.com/ecp/</EcpUrl>
<EcpUrl-um>?p=customize/vo
<EcpUrl-aggr>?p=personalse
<EcpUrl-mt>PersonalSetting
<EcpUrl-ret>?p=organize/re
<EcpUrl-sms>?p=sms/textmes
<OOFUrl>https://webmail.c-e.com/ews/exchange.asmx</OOFUrl>
<UMUrl>https://webmail.c-e.com/ews/UM2007Legacy.asmx</UMUrl>
<OABUrl>https://webmail.c-e.com/OAB/4107e889-dd78-4f32-8b9c-427329ca7f6c/</OABUrl>
<CertPrincipalName>msstd:w
</Protocol>
<Protocol>
<Type>WEB</Type>
<Internal>
<OWAUrl AuthenticationMethod="Basi
<Protocol>
<Type>EXCH</Type>
<ASUrl>https://itcas1.campbell-ewald.com/ews/exchange.asmx</ASUrl>
</Protocol>
</Internal>
<External>
<OWAUrl AuthenticationMethod="Fba"
<Protocol>
<Type>EXPR</Type>
<ASUrl>https://webmail.c-e.com/ews/exchange.asmx</ASUrl>
</Protocol>
</External>
</Protocol>
<AlternativeMailbox>
<Type>Delegate</Type>
<DisplayName>tpevoicing</D
<LegacyDN>/o=Campbell-Ewal
<Server>itcas.ad.campbell-
</AlternativeMailbox>
<AlternativeMailbox>
<Type>Delegate</Type>
<DisplayName>Simon Creative PTO</DisplayName>
<LegacyDN>/o=Campbell-Ewal
<Server>itcas.ad.campbell-
</AlternativeMailbox>
</Account>
</Response>
</Autodiscover>
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ASKER
I am assuming that it is an Outlook issue. We had no complaints in regards to the configuration when we were running Office 2007, but a handful of users are experiencing this issue. I had it when I recently rebuilt my laptop.
Yes, Outlook Anywhere is enabled on both servers as far as I can tell.
Yes, Outlook Anywhere is enabled on both servers as far as I can tell.
would it be feasible for you to provide me with a test username/pass so i can do some tests on my end?
the way to contact me is in the profile
the way to contact me is in the profile
ctrl + right click on the outlook icon in the system tray and test autoconfiguration settings, put the username password UNCHECK all options keep only autodiscover and run it go to the xml view and give me the results