MP3 Player error

Posted on 2011-10-17
Last Modified: 2012-05-12
I am using Windows XP and plugging an MP3 player into the USB port. The system recognizes the device and it shows up in My Computer and Device manager. When I plug it in I am asked what action I want to perform. It does not matter which option I choose there is an error on the MP3 Player that says - "This Device Cold Not be Operated." I get the same error when I connect the device to my laptop. It is a Sony E Series 8GB MP3 Player. Any ideas what I need to do to get this device to operate?

Thank you!

Question by:RobertEhinger
    LVL 47

    Accepted Solution

    From Googling the only suggestion I can find is to set your date and time on the Sony first before connecting.  This may or may not work for you.
    LVL 69

    Expert Comment

    Try removing the USB drivers in device manager and let them reinstall on reboot.  The fact that you get the error on two different machines doesn't look good; it points to the Sony as the problem.
    LVL 11

    Expert Comment

    Check to see if the computer(s) is "old" enough that some or all the ports are USB 1.1 or 1.0 instead of USB 2.0.  It could be that the device works properly on USB 2.0 only.

    Try varying what other USB devices are connected and/or unplugging all other USB devices, because the USB controller bus operates at whatever speed is the slowest of the connected devices.  It could be there is insufficient power on the USB bus.  While each device "tells" the controller how much power they need when connected, the controller bus only has so much total power for the ports in total.  Sometimes the front USB port shares power with multiple card reader slot so try plugging into a USB port at the back of the computer instead.  If you have a powered USB hub, try that.

    Also uninstalling and re-installing the latest USB drivers is a good suggestion.  Even updating the computer motherboard BIOS to the latest BIOS from the manufacturer and then reinstalling the drivers could remedy a USB issue.

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