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This file cannot be previewed because there is no previewer installed for it. Office/Outlook 2010

Office2010 32bit on Windows Server 2008 R2 x64 Remote Desktop Server.
All Users have the same issue.
In Outlook, Preview Pane.
PDF, JPG, TIF, etc...All Ok
Cannot Preview any Excel Word or Powerpoint files (any version of office)
"This file cannot be previewed because there is no previewer installed for it"
Can double click the attachment and it will open in the appropriate program fine, but cannot preview.
Users are complaining about this as it worked fine on their old Terminal Server (Office 2007 on Win2003 TS)
Any ideas much appreciated.
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ctcsupport
Asked:
ctcsupport
1 Solution
 
mlchelpCommented:
its caused by protected view in office 2010, here is ho to disable it,  it is a new security feature,



Open MS Word 2010, go to File Menu and select Options. Select Trust Center from the left sidebar and then click Trust Center Settings button in the main window. Now in Trust Center dialog window, select Protected View from the left sidebar and disable protected view for any desired option.

You can disable Protected View for files that failed validation, that have been downloaded from the internet, are located in unsafe locations, and/or contain attachments.

When done, hit OK. The above example is that of Word 2010, you will have to manually uncheck the options from Excel 2010, PowerPoint 2010, Outlook 2010, etc.


please read this article before you disable it, it explains the security risk.


http://blogs.technet.com/b/office2010/archive/2009/08/13/protected-view-in-office-2010.aspx


When done, hit OK. The above example is that of Word 2010, you will have to manually uncheck the options from Excel 2010, PowerPoint 2010, Outlook 2010, etc.
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ctcsupportAuthor Commented:
Protected View has already been disabled to allow opening the files by double click.
The error message then was: (for excel) "Corrupt File" and (for word) "Permissions error"

So, no protected view at all at the moment. (all three unticked)
Still cannot preview Office files
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lloydsystemsCommented:
Have you tried upgrading your MS Office 2010 to the latest Service Packs? Try installing the SP1 of Office 2010 and you need to ensure that all application especially Word and Outlook are of the same version. Test and ensure that those file extensions can be opened independently by their applications before trying to preview them using Outlook when attached.

Hope this helps :)
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ctcsupportAuthor Commented:
Office is on Latest SP. All apps are latest version.
All files can be opend in the appropriate app by double click.
Previewer only is not working. and only failing for office files.
PDF, JPG, TIF, etc... all ok
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ssaverCommented:
I to am having the exact same issue  DID you get a resolution
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ctcsupportAuthor Commented:
Sorry,
no resolution at all. Gave up and asked users to open the attachment instead of previewing.
They weren't happy, but nothing I can find to fix.
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