Blackberry 6.0 OS Corrupted
Posted on 2011-10-17
I recently had issues with my Blackberry syncing to e-mail (Lotus Notes). During this problem I upgraded my phone from 5.0 to 6.0 using Desktop Manager. Everything seemed to be fine as it was upgrading. My phone still would not sync with Lotus Notes after the upgrade. Our Mobile Support Vendor had me wipe my Blackberry (just e-mail and contacts option) and moved me to a new BES. The sync issue went away.
The issue is that when I delete an e-mail on the Blackberry it doesn't delete on Lotus Notes. When I delete an e-mail on Lotus Notes, it deletes on the Blackberry. Our Mobile Support Vendor told me this is a simple setting to change on the phone. I go into Messages --> Menu Key --> Scroll down to Options. When I hit options nothing happens. Pulling the battery does not help.
After hours of troubleshooting, I was told my upgrade to 6.0 somehow got corrupted. The answer is to do a factory reset and upgrade to 6.0 after enterprise activation, etc. Is there another way to fix this problem without a factory reset??
[Blackberry Bold 9650]