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Using Backup Exec 11D with an external HDD.

Posted on 2011-10-18
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Last Modified: 2016-06-26
We've been backing up a client using Symantec Backup Exec 11D to an autoloader for a few years now, but the autoloader died and they're looking for a cheap way to get by for a few months.  I purchased a Western Digital My Book Essential 3TB external hard drive and plugged it into the server, it did recognize the drive although initially it told me it was not intalled, but I'm able to view it and navigate to it as well as create folders on it from the server.  I was even able to create Backup to disk folder from within Backup Exec on the drive, but anytime I try to run the job it just sits in a queued state until it's auto canceled after 8 hours.  If I create a job using the local disk as a B2D folder, it will run, so there must be some issue with Backup Exec and the external hard drive.  Does anyone have any ideas, I was certain Backup Exec could use an external HDD, but is this not supported?
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Question by:Go-GBS
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by:jerseysam
ID: 36985690
How have you defined the B2D folders? Think you should use UNC path or IP.

See article on symantec site:

http://www.symantec.com/connect/forums/disk-disk-backup-server
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Author Comment

by:Go-GBS
ID: 36985763
What do you mean by defined?  I created backup to disk folders on the external hard drive successfully, for example the path is F:\Backup.  Would I still need to use UNC or IP even though the external drive is plugged right into the Backup Exec server?
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by:jerseysam
ID: 36985787
Yes even though you have mapped a drive, it may still be show differently on the USB hub.

You are best to use UNC or IP.
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Author Comment

by:Go-GBS
ID: 36985799
Ok, I don't have a mapped drive though, right now it just shows as a local drive.  I'll try doing it with UNC though.
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by:jerseysam
ID: 36985827
ok. Let me know how you get on.
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by:Go-GBS
ID: 36985831
Let me ask this, would I be better off having the drive plugged into the Backup Exec server, or a different server?
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by:jerseysam
ID: 36985842
Probabaly the backup server itself. Especially as its USB. Think speed.
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Author Comment

by:Go-GBS
ID: 36986359
Ok, plugged it back into the Backup Exec server locally and created a shared folder called Backup on the drive, then specified the path as \\backupexecserver\Backup for a B2D folder and ran a job, but it just sits in a queued state, so the same result.
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by:jerseysam
ID: 36986386
You have missed out the drive name?
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Author Comment

by:Go-GBS
ID: 36986397
I don't think that would matter since it's a share, but I can try, so something like \\server\drivename\Backup?
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by:jerseysam
ID: 36986408
yes try that.

did you read the article: http://www.symantec.com/connect/forums/disk-disk-backup-server
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by:jerseysam
ID: 36986413
Ensure that you have assigned BackupExec Admin rights to that folder
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by:jerseysam
ID: 36986417
That is the service account yes
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Author Comment

by:Go-GBS
ID: 36986505
Yeah I had looked at it and now just went through it more throughly and the OP seems to be asking about a NAS, which I'd understand using a UNC path or IP, but this is just a USB External Hard drive that the server sees as a local drive.  So I don't fully understand why I can't just specify a local path, or why using a UNC would be any different, but I'm willing to try it and will do so, but I've got a feeling it's another issue with Backup Exec having problems with the external drive.
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by:jerseysam
ID: 36986561
Does backup exec recognise the drive? Are there any compatibility issue with your hardware in Windows or backup exec?

Ensure that BOTH windows and BE see the drive

Have you run Symantec Live Update to see if there are any updates or hotfixes?

Can you run a test backup to the drive?

Make sure Windows sees your drive as a removable drive and not just a drive.

Follow the guide:  http://www.symantec.com/business/support/index?page=content&id=TECH23694
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Author Comment

by:Go-GBS
ID: 36986715
Ok some good news, using a Removeable media backup to disk worked as it started to backup.  The only dilemma I have is how do I create multiple folder on one drive?  When you specify the path, it just wants the drive letter which I gave, and it created a new folder automatically, can I create a 2nd removeable B2D folder so that I can have a Monday-Sunday backup?
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by:jerseysam
ID: 36986751
Hmmm,

if you look at the link: http://www.symantec.com/business/support/index?page=content&id=TECH164267

It advises some best practices. See the line:

"Avoid hosting multiple backup-to-disk folders on the same volume."

So although it may be possible it seems not a great solution. I would imagine using different disks would be preferable, but hey at least we have a backup working!!  Using the "removable storage" must be the key.

Let me know your thoughts.
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Author Comment

by:Go-GBS
ID: 36986765
Well if that's all I can get working then so be it.  I feel like I should be able to make this work as just a regular B2D folder, but I can't put my finger on what's not working.
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Expert Comment

by:craigzeigler
ID: 36986802
If the drive is connected directly to the server as you said in your initial question, you should be able to define a B2D folder to the Backup folder you created, and it should work. That being said, more current versions handle B2D far better than 11D. My recommendation would be to upgrade to a current version, but 11D does support what you're trying to do.
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by:jerseysam
ID: 36986806
Maybe worth penning an email to Symantec support. There maybe a solutionm they are more directly aware of.

I just think BE is really designed for tape drives.

Maybe be a hotfix or update is due soon, am sure there must be plenty more more people that are going to be ditching tapes and moving to Drives  so am sure they must address it soon.

Is there anything more I can do for you on this issue?

Without looking at all logs etc think we have covered most bases?
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Author Comment

by:Go-GBS
ID: 36986840
No, I'll probably leave the question open for a few more days while I play around with it.
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by:jerseysam
ID: 36986925
OK no probs. Maybe someone else will have had the same issue and has a good workaround. I tend to either use a tape or fixed sate HDD
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Expert Comment

by:craigzeigler
ID: 36987962
I have done this process many times, and honestly, the best solution is to upgrade to a current version which has far better support for this.
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Author Comment

by:Go-GBS
ID: 36987973
I understand but I don't think that's an option.
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Accepted Solution

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Go-GBS earned 0 total points
ID: 37006260
Ok, I got it to work after I found this link.

http://www.symantec.com/connect/forums/backup-disk-jobs-stay-queued

When I unchecked the auto detect box and checked the other two boxes it started working.  Can't believe it was something that simple, but glad I finally found it.  I appreciate the help from jerseysam and craigzeigler.
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Author Closing Comment

by:Go-GBS
ID: 37035258
I was able to find the problem myself, and wanted to make the solution known in case anyone else comes across this problem.
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by:jerseysam
ID: 37007193
Wow, well done. That was a funny one then.
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