How to fix Frontrange Goldmine email that is not working

Posted on 2011-10-18
Last Modified: 2012-07-09
I have a problem with one Goldmine user trying to send an email. They get the following:
A protocol ERROR occurred in logging in or retrieving messages. 535 Sorry.

All of the setting are identical to everyone else. POP and SMTP settings are correct.

We are using Microsoft Outlook and this works fine. They can send and receive messages okay.
Any ideas as to how to fix this problem?

Thank you...
Rick G
Question by:ES-Components
    LVL 10

    Expert Comment

    HAve you got Outlook working using POP3/SMTP or native Outlook to Exchange mode?

    I wonder if this is just a setting within the user account as you can allow POP3 access or not by user.

    LVL 1

    Accepted Solution


    This is incorrect username or password.  It sounds like you may have SMTP authentication switched on, in which case you'll need to go into the Preferences/options in GoldMine and look at the email>accounts area and set the SMTP authentication.

    Kind regards,


    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Better Security Awareness With Threat Intelligence

    See how one of the leading financial services organizations uses Recorded Future as part of a holistic threat intelligence program to promote security awareness and proactively and efficiently identify threats.

    APEX (Application Express) is used to develop a web application from Oracle. SQL Workshop is one of the tools that comes with Oracle APEX to query or modify the database objects or to make any changes to the structure.
    I annotated my article on ransomware somewhat extensively, but I keep adding new references and wanted to put a link to the reference library.  Despite all the reference tools I have on hand, it was not easy to find a way to do this easily. I finall…
    Video by: Steve
    Using examples as well as descriptions, step through each of the common simple join types, explaining differences in syntax, differences in expected outputs and showing how the queries run along with the actual outputs based upon a simple set of dem…
    Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

    759 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    8 Experts available now in Live!

    Get 1:1 Help Now