Microsoft Word 2007 Errors when attaching documents in Outlook 2007

Posted on 2011-10-18
Last Modified: 2013-01-30
Hello, I am working with a client who was trying to attach documents to an e-mail in Outlook 2007.   The computer has Windows 7 Ultimate (SP1) on it with MS Office 2007 and Avast Antivirus.   When the person attaches a word document to his e-mail he gets a splash screen first that read

"You cannot close Microsoft Office Word because a dialog box is open.   Click OK, switch to word, and then close the dialog box"

I click OK and then get another error

"Windows has encountered a problem"  Click on Show Help >>>

I get the following error message.

There is a problem saving the file.

Usually this is because the disk or floppy disk is too small for the file or is full, RAM memory is low, or there is a permission problem with the drive the file is being saved to.
If the amount of disk space for a paging file is low, save the file to another drive. If the RAM memory is low, increase available RAM. If permissions to the drive do not allow you to save to that drive, save the file to another drive or request permissions from the administrator to save files to the drive.

Note: This error can also occur if the computer is running a version of antivirus software that is not compatible with the Microsoft Office system or needs to be updated.

I have checked avast and the AV is uptodate and has never given us an issue previously (past 2 years).

SO....  I checked the services and WINWORD.EXE is still running.  I killed the service and tried again with no luck.

Any help is EXTREMELY appreciated.

Question by:bodachs
    LVL 16

    Expert Comment

    I have had similar problems with winword.exe hanging not only itself but other applications. My solution was to update it via Windows Update.
    LVL 18

    Accepted Solution

    What is the full path of the file they are attaching?
    We've had similar issues with the filename length being more than 255 characters. This includes the full file path from c:\folder1\subfolder\.......\filename.docx
    This was a limitation with Windows XP, unsure if it is still an issue on Windows 7. To check if this is the error, copy the file to the desktop and attach again. If it works then you found the issue.

    If not then rbudj's suggestion may help. Otherwise a repair installation of Office or going back to a previous restore point may help.

    Author Comment

    I did run updates, but for some unknown reason this just started happening.   I also have checked all the resources on the Internet and found no resoultions either.

    I will keep this open to see if someone else has had this happen before.

    Thanks for your input,

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