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Outlook 2003 junk mail filters-blocks mail from domain and from self

Greets,
A single user with Outlook 2003 in SBS 2003 has junk mail settings at lowest. I also checked for list of "safe senders". User's name is there. Also, almost all mail from domain is filtered to junk mail. This is a Outlook glitch I think.
Thanks, DR
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tagltd
Asked:
tagltd
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1 Solution
 
footechCommented:
Is IMF configured in Exchange?  Honestly, I wouldn't think this is the problem because it should affect more than one user, but best to check the settings to be sure.

Is the mail getting filtered without using Outlook?  Try using OWA to see what the results are.  If not filtering occurs, it would probably be best to just delete the Outlook profile and recreate it.
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tagltdAuthor Commented:
Hi
I tried deleting the Outlook profile on the particular station but this did not help. Mail to self goes direct to junk.
Any other suggestions?
Regards, DR
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footechCommented:
Does mail to self go to junk when just using OWA?  Did you check the IMF settings?
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tagltdAuthor Commented:
Hi,
IMF settings would be the case only if it was a problem on other stations. In this case we are talking about a single station. I will check OWA as well.
Regards, DR
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tagltdAuthor Commented:
Hi, I checked this user with OWA. The mail does in fact go direct to junk mail in OWA.
To recap:
User sends to self and mail goes direct to junk mail. Also other mail from domain goes to junk mail.
Any suggestions?
DR
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footechCommented:
In almost every case I would agree with you regarding IMF and it affecting all users.  The question for me was whether it was IMF that was assigning the email as junk or Outlook.  Here's a link that describes a bit more detail about the junk email filter in Outlook if you care to review.

You might try adding "@yourdomain.com" to the safe senders list.  If you're sure that neither the domain, or TLD is added to the blocked senders, then I'm sorry, but I don't have any other suggestions.
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footechCommented:
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tagltdAuthor Commented:
Thanks for pointing me in the right direction. The user has devised rules in Outlook that were then "loaded" into the account on the server. I simply removed the rules and pressed "apply". A short message popped up stating that the info was sent to Exchange server. 20 seconds later, all is well.
Regards, DR
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footechCommented:
Glad you worked it out!
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