GAL problem Exchange 2010 sp1

Posted on 2011-10-18
Last Modified: 2012-08-14
Hi everyone,
                      I am Running sbs 2011 that was migrated from sbs 2003 using the swing process after completing the migration and finishing moving all the mailboxes into exchage 2010 sp1 I had a problem with two users mailboxes so after checking and researching for hours I decided since only two mailboxes was having a problem I would just delete the two users and recreate them, well everything went fine except now some users try emailing those two user internally the GAL still pulls the old user and the email fails external works fine.
the client workstations are all running outlook 2003 and at this time changing to a newer version is not available.

I have tried several things
       1. updateing the Gal under the users profile in outlook 2003.
       2. adding a X500 email addy to the user throught Exchange management console.
       3. after these I tried deleting the users email address from the GAL by opening new mail and manually start typing the users name then when the user pops up I deleted it and tested to make sure it didn't pop up again from autocompletes.
       4. I uninstalled office 2003 then reinstalled it making sure to update it afterwards.
       5. I used a powershell script in exchange managment shell to sync mailboxes with active directory users.

I would like to know if there is a way to make sure the old user info isn't still residing somewhere on the server of if I can use the exchange management cosole to analyze that specific users mailbox. any infomation is much appreciated thank you
Question by:Barry Whatley
    LVL 16

    Accepted Solution

    you need to remove cache address book from your users. In old outlooks it stores in .nk2 file
    you can remove this by following the steps from this link:-

    also have look at

    Author Comment

    by:Barry Whatley
    Hey those are great anwsers I forgot to metion I had also deleted the users profile so when they logged back in it created a new profile but still keeps going back to the old user that was deleted and the email fails. it is like the email is trying to go to the deleted mailbox instead of the newly created mailbox with the same name.
    LVL 8

    Expert Comment

    by:I Qasmi
    Remove the Cache mode in Outlook
    and resync the OAB from the Exchange

    but first do one thing if you have added the new email address and mailbox
    then update the email address policies.

    LVL 20

    Expert Comment

    by:Hendrik Wiese
    Try updating the GAL by doing the following:

    1. Go to the EMC > Organization Configuration > Mailbox Node > Offline Address book tab and click update on the Default OAB,
    2. Restart “Microsoft Exchange File Distribution” service
    3. Force Outlook updating OAB.
    Restart Outlook or press “Send/Receive” and click “send/Receive Groups” and click “Download Address Book”

    For more possible solutions please see my article: Global Address List (Exchange 2003 + 2007 + 2010) + Outlook 2003-2010 common Issues and Solutions

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