Outlook 2010 Autotye  when sending new emails

Posted on 2011-10-18
Last Modified: 2012-05-12
I have a client that is using Outlook 2010 on Exchange 2010. When they go and send a new email when they start to fill in the person name the auto suggest is not working, There are 2 users that are having the same issue, Before they got new PCs everything worked fine, Yet when they use OWA it works fine, I have tried to rebuild the users profiles still the same thing, No auto Suggest is working I contacted dell and no help.

Question by:sdetraff
    LVL 16

    Expert Comment

    you need to clear cache address book from there pc. here is the link to clear cache address book from outlook 2010 and all other version of outlook:-

    Author Comment

    I did try that one and it did not resolve the issue. When we first setup the laptops
    LVL 4

    Expert Comment

    The autocomplete feature uses the NK2 file in Outlook.
    SInce this is a new PC, obviously the NK2 file is fresh one present
    We need to import the old NK2 file

    Please refer to
    LVL 16

    Accepted Solution

    try one thing whenever users send mail to those user ask them to pick their address from GAL by clicking on to/cc button don't type it manually.

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