Outlook 2010 Autotye when sending new emails

I have a client that is using Outlook 2010 on Exchange 2010. When they go and send a new email when they start to fill in the person name the auto suggest is not working, There are 2 users that are having the same issue, Before they got new PCs everything worked fine, Yet when they use OWA it works fine, I have tried to rebuild the users profiles still the same thing, No auto Suggest is working I contacted dell and no help.

 
sdetraffAsked:
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Madan SharmaConsultantCommented:
try one thing whenever users send mail to those user ask them to pick their address from GAL by clicking on to/cc button don't type it manually.
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Madan SharmaConsultantCommented:
you need to clear cache address book from there pc. here is the link to clear cache address book from outlook 2010 and all other version of outlook:- http://support.microsoft.com/kb/287623
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sdetraffAuthor Commented:
I did try that one and it did not resolve the issue. When we first setup the laptops
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numero_unoCommented:
The autocomplete feature uses the NK2 file in Outlook.
SInce this is a new PC, obviously the NK2 file is fresh one present
We need to import the old NK2 file

Please refer to
http://support.microsoft.com/kb/980542
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