WIndows 7 DVD drive issue, missing drives
Posted on 2011-10-18
Hello, I have a customer's system that the DVD drives have disappeared from the Windows Explorer. It is a custom built system running Windows 7 Professional 64 bit. This system has 2 optical drives and both have been failing to appear in Explorer for an unknown period of time. The upper and lower filters have already been deleted and upper filter had recreated with the value GearAspiWDM. I have tried uninstalling iTunes and deleting the filters at which time the drives appear but will not read any discs, but reinstalling iTunes causes them to disappear again. A system restore did not help as the available restore points are all after the issue arose. System file checker found no integrity violations and I am out of ideas now that I have searched the database here. Has anyone else encountered this issue?